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Error Messages

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Troubleshooting Message Account error ## Press GO Add paper MP Tray Call service F### Call service ####:0123456 Canceling data Error Messages The following table lists errors and maintenance messages that you can be dealt with by yourself. If Call service appears, turn off the printer, disconnect the power cord, and contact your service technician. If Call service or Error.Power off. is displayed, turn off the printer then turn it back on to see if the printer has recovered. If the printer has not recovered, turn off the printer, disconnect the power cord, and contact your service representative or authorized service center. Some errors cause the alarm to sound. To stop the alarm, press [Cancel]. Corrective Action This message is displayed when the Job Accounting function is enabled and an attempt to specify job accounting settings or to register or delete an account fails. To return the printer to the print-ready status, press [GO]. The paper has run out in the paper source displayed. Supply paper according to the paper source displayed (paper cassettes, MP tray, or optional paper feeders). The paper cassette number only appears when optional paper feeders are installed. This message is displayed alternately with messages indicating the printer status, such as, Ready, Please wait, and Processing. F### represents a controller error (#=0, 1, 2, ...). Call for service. The printer does not operate when this message is displayed. #### represents a mechanical error (#=0, 1, 2, ...). Call for service. The printer does not operate when this message is displayed. The total number of pages printed is also indicated, e.g. 0123456. Displayed when data is being canceled. Cassette # not loaded Check cassette # Check waste toner box Close rear cover # Close top cover The corresponding paper cassette is not installed. Install the cassette. The paper cassette number only appears when optional paper feeders are installed. This message is displayed when a paper lift error has occurred in the paper source's cassette. Pull out the cassette for the paper source displayed (either the paper cassettes or optional paper feeders) and check if the paper is loaded correctly. The paper cassette number only appears when optional paper feeders are installed. The message Call service is displayed when this error occurs repeatedly. This message warns following two cases. Install the new waste toner box. The waste toner box is not installed. The waste toner box is full. The rear cover of the printer or optional paper feeder is open. Close the rear cover whose number appears. The top cover of the printer is open. Close the printer top cover. Close the waste toner cover Device busy The waste toner box cover is open. Close the waste toner box cover. This message is displayed when Remove Device was selected while a USB memory was being used. The previous screen is displayed again 1 or 2 seconds. 6-6

Section	Page
Contents	3
Menu Map	5
Legal and Safety Information	9
Notice on Software	9
Notice	9
Regarding Tradenames	9
License Agreements	10
Typeface Trademark Acknowledgement	10
Monotype Imaging License Agreement	10
GPL	11
Open SSLeay License	11
Original SSLeay License	12
Compliance and Conformity	14
Interface connectors	14
CDRH Regulations	15
Canadian Department of Communications Compliance Statement	15
Avis de conformité aux normes du ministère des Communications du Canada	15
Energy Saving Control Function	16
Sleep	16
Automatic 2-Sided Print Function	16
Paper Recycling	16
Energy Star (ENERGY STAR®) Program	16
Safety Conventions in This Guide	17
Symbols	17
Environment	18
Cautions for Toner Handling	18
About the Operation Guide	19
Conventions	19
1 Machine Parts	21
Components at the Front of the Printer	22
Internal Components	22
Components at the Rear of the Printer	23
Operation Panel	24
2 Printing Operation	25
Changing Network Interface Parameters	26
Printing a Status Page	27
COMMAND CENTER	27
Main Items in COMMAND CENTER	27
Installing the Printer Driver	28
Installing the Software in Windows	28
Express Mode	29
Custom Mode	30
Installation on a Macintosh	30
Printing from Application Software	34
Status Monitor	35
Accessing the Status Monitor	35
Exiting the Status Monitor	35
Screen Overview	35
Pop-up window	35
3D View	36
Status Monitor icon	36
Show the status monitor (Hide the status monitor)	36
Configure...	36
Preferences...	36
www.kyoceramita.com	36
Exit	36
Status Monitor Settings	37
Sound Notification Tab	37
Enable Event Notification	37
Sound file	37
Use Text to speech	37
Appearance Tab	38
Enlarge window	38
Always on top	38
Transparency	38
Uninstalling Software (Windows PC)	39
3 Handling Paper	41
General Guidelines	42
Paper Availability	42
Paper Specifications	42
Minimum and Maximum Paper Sizes	43
Recommended Paper	43
Selecting the Right Paper	44
Condition	44
Composition	44
Paper Sizes	44
Smoothness	45
Basis Weight	45
Paper Weight Equivalence Table	45
Thickness	45
Moisture Content	46
Paper Grain	46
Other Paper Properties	46
Special Paper	48
Transparency	48
Labels	49
Postcards	50
Envelopes	50
Thick Paper	51
Colored Paper	52
Preprinted Paper	52
Recycled Paper	52
Coated Paper	52
Paper Type Indicators (Optional paper feeder PF-530)	52
Paper Type	53
Loading Paper	54
Loading Paper into the Cassette	54
Loading Paper into the MP (Multi-Purpose) Tray	56
Paper stopper	57
4 Using the Operation Panel	59
General Information	60
Understanding the Operation Panel	61
Message Display	61
Status Information	62
Error Codes	62
Indicators in Message Display	63
Ready, Data, and Attention Indicators	63
Keys	64
GO Key	64
Cancel Key	64
Canceling a Printing Job	64
MENU Key	64
Arrow Keys	64
OK Key	65
Using the Menu Selection System	66
Menu Selection System	66
Entering the Mode Selection Menu	66
Selecting a Menu	67
Setting a Menu	67
Cancelling Menu Selection	67
Setting a Mode Selection Menu	68
Report Print	69
Print Menu Map	69
Menu Map Sample	70
Print Status Page	71
Understanding the Status Page	71
Print Fonts List	73
Print Hard Disk File List	73
Print RAM Disk File List	73
USB Memory (USB memory selection)	74
Print File (Printing a file)	74
Copies (Number of copies)	75
Paper Source (Selecting the paper feed source)	75
Remove Device (Removing the USB memory)	75
Print File List (Printing a list of the files on a USB memory)	75
Custom Box (Using a Custom Box)	76
Select Box (Box number : Box name) (Selecting the Custom Box)	76
Box Password (Box password input)	77
Manipulating Data in the Custom Box	77
Print All Files (Prints all the data)	77
Box number : Box name / Document number : Document name (Selects the data)	78
Delete All Files (Deletes all the data)	79
Print File List (Prints a document list)	79
Print Box List (Prints a Custom Box list)	79
Job Box	80
Job Retention	80
Quick Copy (Using Quick Copy)	81
Printing Additional Copies using Quick Copy	81
Deleting a Quick Copy Job	82
Using Proof-and-Hold	82
Printing Remaining Copies of a Proof-and-Hold Job	82
Deleting a Proof-and-Hold Job	83
Private/Stored (Printing a private print/stored job)	83
Releasing a Private/Stored Job	83
Deleting a Private/Stored Job	84
Job Box Configuration	84
Changing the Maximum Number of Quick Copy	85
Set Automatic Delete times for Temporary Jobs	85
Counter (Viewing the counter value)	86
Printed Pages (Displaying the total printed pages)	86
Color (Displaying the color printed pages)	86
Black & White (Displaying the Black & White printed pages)	86
Paper Settings	87
MP Tray Size (Setting MP tray paper size)	87
MP Tray Type (Setting the MP tray paper type)	88
Cassette (1 to 4) Size (Setting the cassette paper size)	89
Custom Paper Size	89
Selecting the Size Dial Setting	89
Setting the Paper Size from the Operation Panel	89
Unit (Selecting the unit of measurement)	90
Entering the Width and Length	91
Cassette (1 to 4) Type (Setting the cassette paper type)	91
Type Adjust (Creating custom paper type)	92
Paper Weight (Setting the paper weight)	93
Duplex Path (Setting the duplex path)	93
Reset Type Adjust (Resetting the custom paper type)	94
Print Settings	95
Paper Source (Selecting the paper feed source)	95
Paper Feed Mode (Setting the paper feed source)	96
When the Paper Runs Out During Printing	96
Duplex (Duplex printing)	96
Binding Modes	97
Override A4/LT (Overriding difference between A4 and Letter)	98
Emulation (Setting the emulation)	98
Error Report (Printing KPDL errors)	98
Color Mode (Selecting color or Black & White printing)	100
Print Quality (Setting print quality)	100
Gloss Mode (Selecting the gloss mode)	100
EcoPrint Mode (Selecting the EcoPrint mode)	101
Page Set (Setting pagination)	101
Copies (Number of copies)	101
Orientation (Print orientation)	102
Wide A4 (Wide A4 pitch)	102
XPS FitTo Page (Print area setting for XPS data)	102
TIFF/JPEG Size (Print mode setting for TIFF/JPEG files)	103
Network (Network settings)	104
TCP/IP (IPv4 settings)	104
DHCP (DHCP setting)	105
Auto-IP (Auto-IP setting)	105
IP Address (IP address setting)	105
Subnet Mask (Subnet mask setting)	106
Gateway (Gateway setting)	107
Bonjour (Bonjour setting)	107
TCP/IP (IPv6) (IPv6 settings)	108
RA (Stateless) (RA (Stateless) setting)	108
DHCPv6 (DHCPv6 setting)	108
Device Common (Selecting/Setting the common device)	110
Message Language (Selecting the message language)	110
Date Setting (Date and time settings)	110
Date (date setting)	111
Time (time setting)	111
Date Format (date format selection)	111
Buzzer (Alarm (Buzzer) setting)	112
Key Confirm. (Key confirmation tone setting)	112
Job End (Job completed tone setting)	112
Ready (Preparation completed tone setting)	112
Error (Error tone setting)	113
RAM Disk Mode (Using the RAM disk)	113
RAM Disk Size (Setting the RAM disk size)	114
Hard Disk (Using the optional hard disk)	114
Format (Formatting hard disk)	115
Error Handling (Error detection setting)	115
Duplex (Duplex printing error detection setting)	115
Paper Mismatch (Detection settings for paper size/type errors when the paper source is fixed)	116
MP Tray Empty (Warning when the MP tray is empty)	116
Timer (Timer setting)	117
Form Feed Time Out (Automatic form feed timeout setting)	117
Sleep Timer (Sleep timer timeout time)	117
Auto Error Clear (Auto error clear setting)	118
Error Clear Timer (Setting the error clear time)	118
Auto Panel Reset (Auto panel reset settings)	119
Panel Reset Timer (Setting the panel reset timer)	119
Security	120
ID (Administrator ID input)	120
Password (Administrator Password input)	120
I/F Block (Interface (external device) block setting)	121
USB Host (USB memory slot setting)	121
USB Device (USB interface setting)	121
Optional Interface (Network interface card setting)	122
NetWare (NetWare setting)	122
Frame Type (Frame type setting)	122
AppleTalk (AppleTalk setting)	123
IPP (IPP setting)	123
SSL Server (SSL Server setting)	124
DES (SSL Server DES setting)	124
3DES (SSL Server 3DES setting)	125
AES (SSL Server AES setting)	125
IPP over SSL (SSL Server IPP over SSL setting)	125
HTTPS (SSL Server HTTPS setting)	126
IPSec (IPSec setting)	126
Security Level (Security Level setting)	127
Thin Print (Thin Print setting)	127
Thin Print over SSL (Thin Print over SSL setting)	127
Job Accounting (Job Accounting selection/ setting)	128
ID (Administrator ID input)	128
Password (Administrator Password input)	129
Job Accounting (Job Accounting selection/setting)	129
Job Accounting Enabled	129
Select Account (Department-specific settings)	130
Counter (Account-specific counter management [color + Black & White total])	130
Color Counter (Account-specific counter management [color])	130
Restriction (Print restriction selection [color + Black & White total])	131
Color Restrict (Print restriction selection [color])	131
Maximum Output (Maximum print output setting [color + Black & White total])	131
Color Max. Output (Maximum print output setting [color])	132
Reset Counter (Counter reset)	132
Add Account (Department registration)	132
Delete Account (Department removal)	133
Print Job Accounting List (Job Accounting list output)	133
Administrator (Administrator settings)	134
ID (Administrator ID input)	134
Password (Administrator Password input)	134
Change ID (Administrator ID change)	135
Change Password (Administrator Password change)	135
Adjust/Maintenance (Adjust/Maintenance selection/setting)	137
Color Calibration	137
Registration Normal (Color registration [standard])	137
Print Registration Chart (Printing the color registration correction chart)	138
Adjust Magenta	139
Adjust Cyan (Cyan correction) and Adjust Yellow (Yellow correction)	140
Registration Details (Color registration [detailed])	140
Print Registration Chart (Printing the color registration correction chart)	141
M 12345 3 (Adjust magenta)	142
C 12345 3 (Adjust Cyan) and Y 12345 3 (Adjust Yellow )	143
Restart Printer	144
Service (for maintenance)	144
Print Status Page (Printing the service status page)	144
Print Network Status Page (Printing the network status page)	145
Print Test Page	145
Maintenance (New Maintenance Kit replacement confirmation setting)	145
DEV-CLN (Developer/Refresh mode setting)	146
LSU (LSU cleaning mode setting)	146
Drum (Drum/Refresh mode setting)	146
Altitude Adj. (Altitude adjustment setting)	146
MC (Main charger output setting)	147
Optional Functions	147
Op Functions	147
5 Maintenance	149
General Information	150
Toner Container Replacement	150
Frequency of Toner Container Replacement	150
Toner Kits	151
Understanding Messages Requesting Toner Container Replacement	151
Replacing the Toner Container	152
Replacing the Waste Toner Box	154
Cleaning the Printer	156
Cleaning the Paper Transfer Unit	156
6 Troubleshooting	157
General Guidelines	158
Tips	158
Print Quality Problems	159
Error Messages	162
Storage Error Codes	166
Hard Disk Errors	166
USB Memory and Memory Card Errors	166
RAM Disk Errors	166
Clearing Paper Jams	167
Possible Paper Jam Locations	167
General Considerations for Clearing Jams	168
Utilizing Online Help Messages	168
Paper jam at Cassette	168
Paper Jam at MP Tray	168
Paper Jam in Printer	169
Paper Jam at Cassette 2 (to 4)	171
Appendix	173
Interface	174
USB Interface	174
Specifications	174
Basic Specification	174
Connectors	174
Cable	174
Transfer Mode	174
Power Control	174
Interface Signals	174
USB Connector Pin Assignment	174
Network Interface	175
Features	175
Automatically Obtains an IP Address	175
Management Using a Web Browser (COMMAND CENTER)	175
Support for a Range of Protocols	175
Support for IEEE 802.1x	175
Supports IPv6	175
Supports IPSec	175
Specifications	175
Connector	175
Operating Systems	175
Network Protocols	175
Security Protocols	175
Operation Environment	176
EMI Countermeasures	176
About the Options	177
Expansion Memory Modules	178
Expansion Memory Modules	178
Precautions for Handling the Printer's Main Controller Board and Memory Modules	178
Installing the Memory Modules	178
Removing a Memory Module	179
Testing the expanded memory	179
General Description of Options	180
PF-520, PF-530 Paper Feeder	180
Hard Disk	181
IB-23 Network Interface Card	181
USB Memory	181
Optional Functions	182
Overview of the Applications	182
ID (Administrator ID input)	182
Password (Administrator Password input)	182
Activate applications	183
Checking Application Details	183
Specifications	184
Glossary	187

Match case Limit results 1 per page

Troubleshooting

6-6

Error Messages

The following table lists errors and maintenance messages that you can

be dealt with by yourself. If

Call service

appears, turn off the printer,

disconnect the power cord, and contact your service technician.

Call service

Error.Power off.

is displayed, turn off the printer

then turn it back on to see if the printer has recovered. If the printer has

not recovered, turn off the printer, disconnect the power cord, and contact

your service representative or authorized service center.

Some errors cause the alarm to sound. To stop the alarm, press

[Cancel]

Message

Corrective Action

This message is displayed when the Job Accounting function is enabled and an

attempt to specify job accounting settings or to register or delete an account fails. To

return the printer to the print-ready status, press

[GO]

The paper has run out in the paper source displayed. Supply paper according to the

paper source displayed (paper cassettes, MP tray, or optional paper feeders). The

paper cassette number only appears when optional paper feeders are installed.

This message is displayed alternately with messages indicating the printer status, such

as,

Ready

Please wait

, and

Processing

F###

represents a controller error (#=

, ...). Call for service. The printer does not

operate when this message is displayed.

####

represents a mechanical error (#=

, ...). Call for service. The printer does

not operate when this message is displayed. The total number of pages printed is also

indicated, e.g.

0123456

Displayed when data is being canceled.

The corresponding paper cassette is not installed. Install the cassette. The paper

cassette number only appears when optional paper feeders are installed.

This message is displayed when a paper lift error has occurred in the paper source's

cassette. Pull out the cassette for the paper source displayed (either the paper

cassettes or optional paper feeders) and check if the paper is loaded correctly. The

paper cassette number only appears when optional paper feeders are installed.

The message

Call service

is displayed when this error occurs repeatedly.

This message warns following two cases. Install the new waste toner box.

The waste toner box is not installed.

The waste toner box is full.

The rear cover of the printer or optional paper feeder is open. Close the rear cover

whose number appears.

The top cover of the printer is open. Close the printer top cover.

The waste toner box cover is open. Close the waste toner box cover.

This message is displayed when

Remove Device

was selected while a USB memory

was being used.

The previous screen is displayed again 1 or 2 seconds.

Account error ##

Press GO

Add paper MP Tray

Call service

F###

Call service

####:0123456

Canceling data

Cassette # not loaded

Check cassette #

Check waste toner box

Close rear cover #

Close top cover

Close the waste toner

cover

Device busy