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Kyocera FS-C8008DN FS-C8008N/DN Operation Guide Rev-1.0 - Page 147

General Guidelines, 4.1.1 Tips, Symptom, Check Items, Corrective Action

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4.1 General Guidelines 4.1 General Guidelines The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service. Symptom Check Items Corrective Action Print quality is not See Section 4.2 Print Quality Problems on page 4-3. good. Paper is jammed. See Section 4.4 Clearing Paper Jams on page 4-12. Nothing lights on Check that the power cord is properly Turn off the printer's power, plug in the the operator panel plugged into the power outlet. power cord securely, and try turning on even when power is the printer's power again. turned on and the Check that the power fan makes no noise. switch is in the On (|) Set the power switch to the On position. position. The printer prints a Check the printer cable or the interface Connect both ends of the printer cable status page, but cable. securely. Try replacing the printer cable does not print jobs or the interface cable. from the computer. Check program files and application Try printing another file or using another software. print command. If the problem occurs only with a specific file or application, check the printer driver settings for that application. Table 4-1 4.1.1 Tips Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following: • Turn the printer power off and wait for several seconds. Then, turn on the printer. • Reboot the computer which sends the print jobs to the printer. • Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/. • Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software. • If the printer prints garbage characters or stalls when the computer is turned on, particularly when the printer is connected to the computer under Windows 98 via the parallel port, rename device driver file drvwppqt.vxd. This file may be located in Windows\System\Iosubsys or Arcada\System folder. For technical details, visit Microsoft web site for the device driver. 4-2

Section	Page
Contents	19
Chapter 1 Introduction	22
1.1 Features	23
1.1.1 General	23
1.1.2 Hardware	23
1.1.3 Software	24
1.1.4 Networking	25
1.2 Parts and Functions	26
1.2.1 Front	26
1.2.2 Internal	28
1.2.3 Rear	30
Chapter 2 Handling Paper	32
2.1 General	33
2.1.1 Available paper types	33
2.1.2 Paper specifications	33
2.1.3 Minimum and Maximum Paper Sizes	34
2.1.4 Recommended Paper	34
2.2 Selecting the Right Paper	35
2.2.1 Guidelines	35
2.2.2 Paper properties	36
2.2.3 Other properties of paper	38
2.3 Loading Paper	39
2.3.1 Loading Paper into the Cassette	39
2.3.2 Loading Paper into the MP (Multi-Purpose) Tray	41
2.4 Special Paper	42
2.4.1 Selecting the Special Paper	42
Chapter 3 Using the Operator Panel	46
3.1 Understanding the Operator Panel	47
3.1.1 Message Display	47
3.1.2 Indicators in Message Display	48
3.1.3 Keys	51
3.2 Using the Menu Selection System	53
3.2.1 Menu Selection System	53
3.2.2 Menu System Road Map	55
3.3 Menu Map and Status Pages	60
3.3.1 Printing a Menu Map	60
3.3.2 Printing a Status Page	62
3.4 e-MPS	65
3.4.1 Using Quick Copy	66
3.4.2 Using Proof-and-Hold	68
3.4.3 Printing a Private Print/Job Retention	69
3.4.4 Retrieving Jobs from Virtual Mailbox (VMB)	73
3.4.5 Changing e-MPS Configuration	75
3.5 Changing the Interface Parameters	79
3.5.1 Changing Parallel Interface Mode	79
3.5.2 Changing Serial Interface Parameters	80
3.5.3 Changing Network Interface Parameters	82
3.5.4 Resolving IP Address	84
3.6 Making Default Settings	87
3.6.1 Default Emulation	87
3.6.2 KC-GL Pen Width and Color	88
3.6.3 Alternative Emulation for KPDL Emulation	89
3.6.4 Printing KPDL Errors	90
3.6.5 Default Font	91
3.7 Pagination	98
3.7.1 Number of Copies	98
3.7.2 Print Orientation	99
3.7.3 Page Protect Mode	100
3.7.4 Linefeed (LF) Action	101
3.7.5 Carriage-Return (CR) Action	102
3.8 Setting Print Quality	103
3.8.1 Tone Mode	103
3.8.2 Gloss Mode	104
3.9 Operating the Storage Device	105
3.9.1 Using the Memory Card	105
3.9.2 Using the Option Hard Disk	112
3.9.3 Using the RAM Disk	112
3.10 Paper Handling	114
3.10.1 MP Tray Mode	114
3.10.2 Setting MP Tray Paper Size	115
3.10.3 Setting the MP Tray Paper Type	117
3.10.4 Setting the Cassette Paper Type	118
3.10.5 Selecting the Paper Feed Source	119
3.10.6 Duplex Printing (FS-C8008DN)	120
3.10.7 Overriding Difference between A4 and Letter	122
3.10.8 Creating Custom Paper Types	123
3.10.9 Resetting the Custom Paper Type	125
3.10.10 Selecting the Output Stack	126
3.10.11 Selecting the Option Sorter Mode	127
3.11 Selecting Monochrome or Color Printing	130
3.12 Reading Life Counters	131
3.12.1 Displaying the Total Printed Pages	131
3.12.2 Resetting the Toner Counter	132
3.13 Other Modes	133
3.13.1 Selecting the Message Language	133
3.13.2 Automatic Form Feed Timeout Setting	134
3.13.3 Setting the Sleep Timer	135
3.13.4 Received Data Dump	137
3.13.5 Printer Resetting	138
3.13.6 Resource Protection	139
3.13.7 Alarm (Buzzer) Setting	140
3.13.8 Auto Continue Setting	141
3.13.9 Setting the Auto Continue Recovery Time	142
3.13.10 Duplex Printing Error Detection Setting	143
3.13.11 Printing the Service Status Page	144
3.13.12 Color Calibration	145
Chapter 4 Troubleshooting	146
4.1 General Guidelines	147
4.1.1 Tips	147
4.2 Print Quality Problems	148
4.3 Error Messages	151
4.4 Clearing Paper Jams	157
4.4.1 Possible Paper Jam Locations	157
4.4.2 General considerations for clearing jams	158
4.4.3 Paper Jam — Right Cover #	159
4.4.4 Paper Jam — Cassette #	159
4.4.5 Paper Jam — MP Tray	160
4.4.6 Paper Jam — Duplexer	161
4.4.7 Paper Jam — Paper Transfer Unit	162
4.4.8 Paper Jam — Left Cover	167
4.4.9 Paper Jam — Option Stacker/Finisher/Sorter	168
Chapter 5 Maintenance	169
5.1 Toner Container Replacement	170
5.1.1 Frequency of toner container replacement	170
5.1.2 Understanding Messages Requesting Toner Container Replacement	171
5.1.3 Replacing the Toner Container	172
5.2 Replacing the Waste Toner Box	174
5.3 Cleaning the Printer	176
5.3.1 Cleaning the Paper Transfer Unit	176
5.3.2 Cleaning the Main Charger Unit	180
Appendix A Options	182
A.1 Options	184
A.2.1 Installing the Memory Modules	185
A.3 General Description of Options	188
A.3.1 Memory Card	188
A.3.2 PF-30A Paper Feeder	189
A.3.3 PD-800 Duplex Unit	190
A.3.5 ST-30 Bulk Stacker	191
A.3.6 DF-31 Document Finisher	192
A.3.7 CA-31 Casters and CA-31B Caster Kit	192
A.3.8 Hard Disk	193
A.3.9 IB-20/IB-21E/IB-22 Network Interface Cards	194
Appendix B Computer Interface	195
B.1 Parallel Interface	196
B.1.1 Communication Modes	196
B.1.2 Interface Signals	197
B.2 USB Interface	199
B.2.1 Specifications	199
B.2.2 Interface Signals	199
B.3 Serial Interface (Option)	200
B.3.1 Interface Signals	200
B.3.2 Interface voltage levels	200
B.4 RS-232C Protocol	201
B.4.1 Parameters of the RS-232C Protocol	201
B.4.2 PRESCRIBE FRPO D0 Command	202
B.5 RS-232C Cable Connection	203
B.5.1 Preparing an RS-232C Cable	203
B.5.2 Connecting the Printer to the Computer	203
Appendix C Technical Specifications	207
C.1 Printer Specification	208
C.2 Printing Speeds	210

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4.1 General Guidelines

4-2

4.1

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer.

We suggest you consult this table to troubleshoot the problems before calling for service.

4.1.1

Tips

Printer problems may be solved easily by following the tips below. When you have

encountered a problem that following the above guidelines will not solve, try the following:

•

Turn the printer power off and wait for several seconds. Then, turn on the printer.

•

Reboot the computer which sends the print jobs to the printer.

•

Obtain and use the latest version of the printer driver. The latest versions of printer

drivers and utilities are available at: http://www.kyoceramita.com/download/.

•

Make sure that the procedures for printing are correctly followed in the application

software. Consult the documentation supplied with the application software.

•

If the printer prints garbage characters or stalls when the computer is turned on,

particularly when the printer is connected to the computer under Windows 98 via the

parallel port, rename device driver file drvwppqt.vxd. This file may be located in

Windows\System\Iosubsys or Arcada\System folder. For technical details, visit

Microsoft web site for the device driver.

Symptom

Check Items

Corrective Action

Print quality is not

good.

See

Section 4.2 Print Quality Problems on page 4-3

Paper is jammed.

See

Section 4.4 Clearing Paper Jams on page 4-12

Nothing lights on

the operator panel

even when power is

turned on and the

fan makes no noise.

Check that the power cord is properly

plugged into the power outlet.

Turn off the printer’s power, plug in the

power cord securely, and try turning on

the printer’s power again.

Check that the power

switch is in the On (|)

position.

Set the power switch to the On position.

The printer prints a

status page, but

does not print jobs

from the computer.

Check the printer cable or

the interface

cable.

Connect both ends of the printer

cable

securely. Try replacing the printer cable

the interface cable.

Check program files and application

software.

Try printing another file or using another

print command. If the problem occurs

only with a specific file or application,

check the printer driver settings for that

application.

Table 4-1