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Kyocera TASKalfa 255 Fax System (U) Operation Guide Rev-1 - Page 193

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Troubleshooting > Troubleshooting Troubleshooting When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative. Symptom Checkpoint Corrective Action Reference Page Cannot send document. Is the modular cord connected Connect the modular cord correctly. ― correctly? Is Send error displayed? Remedy the cause of error and send 10-6 again. Is TX (transmission) restriction Cancel the TX restriction. 9-9 activated? Cannot perform broadcast transmission. Is free space available in the memory? Send after the memory has free space, or ― create free space in the memory. Cannot perform encrypted communication. Are the registrations correct both Double-check the registrations both at 6-36 at sender and recipient? sender and recipient. Cannot use the remote switching function. Is a pulse line used? Some phones may transmit tone signals ― using buttons. Refer to the operation manual of your phone set. Is the remote switching number Check the registration. (Default: 55) 7-10 correct? No print output after reception. Is memory forwarding activated? Check the forwarding destination. 6-2 Cannot receive document. Is the modular cord connected Connect the modular cord correctly. ― correctly? Is Communication error displayed? Remedy the cause of error and ask the 10-6 sender to retry. Is RX (reception) restriction Cancel the RX restriction. 9-9 activated? Cannot perform memory reception. Is free space available in the memory? Receive after the memory has free space, ― or create free space in the memory. Cannot perform sub address Is the recipient fax machine Sub address transmission cannot be ― transmission. equipped with a sub address performed unless the recipient fax transmission feature? machine hasa similar sub address transmission feature. Is the entered sub address or If your entry is correct, check with the 6-23 sub address password identical recipient. This machine does not use a to the sub address or sub sub address password for reception. address password registered in the recipient fax machine? Is free space available in the Check with the recipient. ― memory of the recipient fax machine? Cannot perform memory forwarding. Is memory forwarding set to [On]? Check the memory forwarding setting. 6-2 10-8

Section	Page
1 Before Using the Fax Machine	15
Part Names and Functions	16
Machine	16
1	16
7	17
Operation Panel	18
Touch Panel	19
Enter key and Quick No. Search key	19
Quick Setup Wizard (Fax Setup)	21
Fax setup items	21
Fax setup procedure	22
1	22
Setting Date and Time	24
1	24
2	24
2	24
1	25
PBX Setting (Europe only)	26
2 Registering Destinations	27
Registering Destinations in the Address Book	28
Adding a contact	28
1	28
1	29
1	29
3	29
2	30
2	30
2	30
2	31
1	31
Adding a Group	32
1	32
1	33
1	33
1	33
Editing and Deleting Address Book Entries	35
1	35
Printing Address List	37
1	37
2	37
Adding a Destination on One Touch Key	38
Adding a Destination	38
2	38
3	39
Editing and Deleting One Touch Key	40
2	40
1	40
1	40
3 Methods For Entering the Destination	41
Entering the destination fax number with the numeric keys	42
Choosing from the Address Book	44
Choosing by One Touch Key	46
1	46
Using the Speed Dial key	47
Broadcast Transmission	48
1	48
1	49
1	49
Using redial	50
Using chain dial	51
1	51
2	52
1	52
1	52
Using favorites	53
4 Sending Faxes	55
Basic transmission procedure	56
Checking the Send Status	57
1	57
Priority Override Send	58
1	58
Cancelling the Transmission	59
1	59
1	60
Fax transmission functions	61
Original scan settings	62
Original Size Selection	62
2	62
1	62
1	63
Original Orientation	63
1	63
Mixed Sized Originals	63
1	63
2-sided/Book Original	64
1	64
Sending Size Selection	65
1	65
Selecting the FAX Resolution	65
1	65
Selecting the Density	66
1	66
Selection of Original Image	66
1	66
Zoom	67
1	67
Continuous Scan	67
1	67
Direct Transmission	68
1	68
Cancelling Direct Transmission	68
Manual Send	69
Delayed Transmission	70
1	70
2	71
Cancelling and Sending Delayed Transmissions (Queued)	72
1	72
1	72
1	72
Standby Transmission	73
Interrupt Send	74
Job Finish Notice	75
1	75
File Name	76
1	76
5 Receiving Faxes	77
Fax reception	78
Reception Method	78
Checking and Changing the Reception Method	79
2	79
FAX Automatic Reception	80
Flow of reception	80
Canceling reception (Disconnection of communication)	82
1	82
Manual Reception	83
Flow of reception	83
Fax reception functions	84
Fax reception settings	85
Duplex Print Output	85
2 in 1 Print	85
Batch Print	85
Reduced Reception	85
Reception Date/Time	85
Media Type for Print Output	86
2	86
1	86
1	87
6 Using Convenient Fax Functions	88
Memory Forwarding	89
Type of Forwarding Destination	89
Setting Forwarding	89
1	89
1	89
Registering Forwarding Destination	90
1	90
1	90
Changing and Deleting Registration Contents	91
1	91
1	91
1	92
Forwarding Time Setting	92
1	92
1	93
File Format Setting	93
1	93
1	94
File Separation	94
1	94
1	94
E-mail Subject Add. Info Setting	95
1	95
1	95
FTP Encrypted TX Setting	96
1	96
1	96
Print Setting	97
1	97
2	97
File Name Registration	97
1	97
2	98
1	98
Settings for Forwarding from COMMAND CENTER (RX/ Forward Requirements)	99
Sub Address Box Function	100
Sub Address Box	100
Sub Address Communication	100
Registering a Sub Address Box	101
1	101
2	101
1	102
1	102
1	102
1	103
Changing/Deleting Sub Address Box	103
1	103
2	104
1	104
1	104
1	105
4	105
Printing Originals from a Sub Address Box	105
1	105
1	106
1	106
Checking Details	106
1	106
1	107
Deleting Originals after Printing from a Sub Address Box	108
1	108
1	108
Deleting Originals from a Sub Address Box	108
1	108
1	109
Printing a Sub Address Box List	109
1	109
2	109
Sub Address Transmission	110
1	110
1	111
1	111
1	111
1	112
Polling Communication	113
Polling Transmission	113
1	113
2	114
1	114
2	114
1	115
1	115
Polling Reception	117
1	118
Printing from a Polling Box	120
1	120
1	120
Checking Details	121
1	121
Deleting Originals in a Polling Box	122
1	122
1	122
Encryption	123
Registering an Encryption Key	123
1	124
2	124
Changing and Deleting Registration Contents of Encryption Key	125
1	125
2	125
1	125
Using the Encrypted Transmission	126
1	126
2	127
1	127
1	127
1	128
1	128
1	128
Setting the Encrypted Reception	129
1	129
Network FAX	130
Flow of Network FAX Sending	130
Flow of Network FAX Receiving	130
Setup	131
Installing the Network Fax Driver	132
1	132
2	132
1	133
2	133
Basic Transmission	133
3	134
2	134
Configuring the Driver Default Settings	136
7 Using a Connected Telephone	137
FAX/TEL Auto Switch Reception	138
FAX/Answering Machine Auto Switch Reception	140
DRD Reception (Available for inch versions only)	142
Manual Send	144
2	144
Manual Reception	145
2	145
Remote Switch Function	146
8 Checking Transmission Results and Registration Status	147
Various Tools for Checking Transmission Results and Registration Status	148
Checking FAX Job History	149
Displaying Job Log Screen	149
2	149
Printing Administrative Reports	150
Send Result Reports	150
2	150
1	150
Report for Job Canceled before Sending	151
2	151
FAX RX Result Reports	152
2	152
Activity Report	153
Printing Activity Reports	153
2	153
Automatic Printout	154
2	154
Status Page	155
2	155
Reporting FAX Receipt Result by E-mail	156
2	156
1	157
1	157
Confirmation Screen of Destinations	158
2	158
9 Fax Settings	160
Default fax settings	161
Operation method	161
System Menu Settings	162
Report	163
Cassette/MP Tray Settings	164
Common Settings	164
FAX	165
Adjustment/Maintenance	167
Transmission Restriction	168
Registering Permit FAX No.	169
1	169
1	170
Changing and Deleting Permit FAX No.	170
1	170
1	171
1	171
Registering Reject FAX No.	172
1	172
1	172
Changing and Deleting Reject FAX No.	173
1	173
2	173
3	174
Registering Permit ID No.	174
1	174
1	175
Changing and Deleting Permit ID No.	175
1	175
2	176
3	176
Setting Send Restriction	177
1	177
1	177
Setting Reception Restriction	178
1	178
1	178
Unknown Number Reception	179
1	179
1	179
Unusable Time	180
1	180
1	181
1	181
Account Management	182
Logging in when User Accounting has been Enabled	183
1	183
2	183
Logging in when Job Accounting has been Enabled	185
10 Troubleshooting	186
Indicators During Sending/Receiving Operation	187
Responding to an Attention Indicator Flashes	187
Precautions When Turning Power OFF	188
Error Messages	189
Error Code List	191
Troubleshooting	193
11 Appendix	195
Character Entry Method	196
Entry Screens	196
1	196
13	197
Entering Characters	198
1, 3	198
2	198
Specifications	199
Menu Map	200
Received FAX Sizes and Paper Priority (Inch Model)	205
Received FAX Sizes and Paper Priority (Metric Model)	208

Match case Limit results 1 per page

10-8

Troubleshooting > Troubleshooting

Troubleshooting

When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative.

Symptom

Checkpoint

Corrective Action

Reference

Page

Cannot send document.

Is the modular cord connected

correctly?

Connect the modular cord correctly.

―

Send error

displayed?

Remedy the cause of error and send

again.

10-6

Is TX (transmission) restriction

activated?

Cancel the TX restriction.

9-9

Cannot perform broadcast

transmission.

Is free space available in the

memory?

Send after the memory has free space, or

create free space in the memory.

―

Cannot perform encrypted

communication.

Are the registrations correct both

at sender and recipient?

Double-check the registrations both at

sender and recipient.

6-36

Cannot use the remote

switching function.

Is a pulse line used?

Some phones may transmit tone signals

using buttons. Refer to the operation

manual of your phone set.

―

Is the remote switching number

correct?

Check the registration. (Default: 55)

7-10

No print output after reception.

Is memory forwarding activated?

Check the forwarding destination.

6-2

Cannot receive document.

Is the modular cord connected

correctly?

Connect the modular cord correctly.

―

Communication error

displayed?

Remedy the cause of error and ask the

sender to retry.

10-6

Is RX (reception) restriction

activated?

Cancel the RX restriction.

9-9

Cannot perform memory

reception.

Is free space available in the

memory?

Receive after the memory has free space,

or create free space in the memory.

―

Cannot perform sub address

transmission.

Is the recipient fax machine

equipped with a sub address

transmission feature?

Sub address transmission cannot be

performed unless the recipient fax

machine hasa similar sub address

transmission feature.

―

Is the entered sub address or

sub address password identical

to the sub address or sub

address password registered in

the recipient fax machine?

If your entry is correct, check with the

recipient. This machine does not use a

sub address password for reception.

6-23

Is free space available in the

memory of the recipient fax

machine?

Check with the recipient.

―

Cannot perform memory

forwarding.

Is memory forwarding set to

[On]

Check the memory forwarding setting.

6-2