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Kyocera TASKalfa 3501i Fax System (W) Operation Guide Rev-2.2013.1 - Page 233

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Troubleshooting > Troubleshooting Troubleshooting When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative. Symptom Checkpoint Corrective Action Reference Page Cannot send document. Is the modular cord connected Connect the modular cord - correctly? correctly. Is Send error displayed? Remedy the cause of error and send again. 11-16 Is TX (transmission) restriction activated? Cancel the TX restriction. 6-26 Cannot perform encrypted communication. Are the registrations correct both Double-check the registrations at sender and recipient? both at sender and recipient. 6-35 Cannot use the remote switching function. Is a pulse line used? Some phones may transmit tone - signals using buttons. Refer to the operation manual of your phone set. Is the remote switching number Check the registration. (Default: 4-16 correct? 55) Did you press the remote Press the remote switching - switching number too quickly? number twice slowly. No print output after reception. Is memory forwarding activated? Check the forwarding destination. 4-17 Cannot receive document. Is the modular cord connected Connect the modular cord - correctly? correctly. Is Communication error displayed? Remedy the cause of error and ask the sender to retry. 11-16 Is RX (reception) restriction activated? Cancel the RX restriction. 6-34 Cannot receive 2 in 1 reception. Are 2 in 1 reception and duplex Cancel the duplex printing. reception both set? 6-41 Cannot perform memory reception. Is free space available in the memory? Receive after the memory has free space, or create free space in the memory. 3-15 Cannot perform sub address transmission. Is the recipient fax machine equipped with a sub address transmission feature? Sub address transmission - cannot be performed unless the recipient fax machine has a similar sub address transmission feature. Is the entered sub address or sub address password identical to the sub address or sub address password registered in the recipient fax machine? If your entry is correct, check with the recipient. This machine does not use a sub address password for reception. 4-38 Is free space available in the Check with the recipient. - memory of the recipient fax machine? Cannot perform memory forwarding. Is memory forwarding set to [On]? Check the memory forwarding setting. 4-17 10-5

Section	Page
About this Operation Guide	9
General Notice	10
About This Guide	16
Conventions in This Guide	17
1 Part Names and Functions	19
Operation Panel	20
Machine	21
Document Processor	22
Quick Setup Wizard (Fax Setup)	24
Fax setup items	24
Fax setup procedure	25
Date and Time Entry	26
Using the Address Book	27
Changing the initially displayed address book	27
Registering a New Destination	27
Contact Registration (fax)	27
Contact Registration (i-FAX)	31
Group Registration	34
Printing Address List	36
Using One-touch Keys	37
Registering a New One-touch Key	37
Changing/Deleting Registration Contents	38
[Enter] key and [Quick No. Search] key	40
Using the [Enter] () key	40
Using the [Quick No. Search] () key	41
Automatic Send	42
Switching to the FAX Screen	42
Selection of Transmission Method	42
Placing Originals	44
Dial the Receiving System	45
Detailed Settings	46
FAX Automatic Reception	52
Reception Method	52
Canceling Communication	54
Cancelling Memory Transmission (while originals are being scanned)	54
Cancelling Memory Transmission (during communication)	54
Cancelling and Sending Delayed Transmissions (Queued)	54
Cancelling Direct Transmission	55
Cancelling Transmission (Disconnection of Communication)	55
Cancelling Polling or Sub Address Bulletin Board Transmissions	56
Cancelling Memory Forwarding	56
Selecting a Destination from the Address Book	57
Searching for a Destination	58
Changing/Deleting Registration Contents	59
Selecting a Destination by One-touch Key	60
Using the Speed Dial key	60
Dialing the Same Receiving System (Redial)	61
Automatic Redial	61
Manual Redial (Recall)	61
Previewing Images	62
Quick Setup Screen	64
Functions Available for Registration in the Quick Setup Screen	64
Changing Registration	65
Registering Shortcuts	66
Adding Shortcuts	66
Editing and Deleting Shortcuts	66
Long Originals	68
Delayed Transmission	69
Batch Transmission Function	69
Changing/Deleting Delayed Transmission	71
Broadcast Transmission	73
Sending using FAX Address	73
Sending using I-FAX Address	74
Standby Transmission	76
Interrupt Send	77
Chain Dial	78
Manual Send	80
Using after Confirming the Connection to the Receiving System	80
Using a Telephone to Send	80
Manual Reception	81
Using the Telephone to Receive	81
Remote Switch Function	82
How to Register Remote Switch Dial	82
Using the Remote Switch Dial	82
Printing/Sending Received Faxes by Requirements (Memory Forwarding)	83
Type of Forwarding Destination and Requirements for Forwarding	83
Use Rule for All Receptions	85
Use Rule for Specific RX	87
Changing/Deleting Requirements for Forwarding	91
Forwarding Detail Settings	92
Settings for Forwarding from Command Center RX (RX/Forward Requirements)	95
FAX Box Function	98
FAX Box	98
Registering a FAX Box	98
Changing/Deleting a FAX Box	100
Printing Originals from a FAX Box	100
Deleting Originals from a FAX Box	101
Checking Details and Renaming Files	102
Previewing Images	102
Printing a FAX Box List	103
Sub Address Communication	104
Sub Address Communication	104
Sub Address Transmission	104
Sub Address Reception	106
Program Dial	107
Registering Programs	107
Changing/Deleting Registration Contents	107
Using Program Dial	108
Polling Communication	109
Polling Transmission	109
Polling Reception	112
Printing from a Polling Box	114
Deleting Originals in a Polling Box	114
Checking Details and Renaming Files	115
Previewing Images	116
Prohibiting entry of fax numbers with the numeric keys	117
Account Management	118
Other Convenient Functions	122
Various Tools for Checking Transmission Results and Registration Status	126
Checking FAX Job History	127
Displaying Job Log Screen	127
Description of the Job Log Screen	128
Checking Details of the Job Log	129
Printing Administrative Reports	131
Send Result Reports	131
FAX RX Result Reports	132
Activity Report	133
Reporting FAX Receipt Result by E-mail	135
Confirmation Screen of Destinations	136
Selection of Telephone Line (Inch version only)	138
Selection of Transmit Terminal Identification (TTI)	139
Setting the TTI information	140
Local FAX Name Registration	140
Local FAX Information Entry	141
ECM TX	143
TX Start Speed	144
FAX/TEL Auto Switch Reception	145
FAX/Answering Machine Auto Switch Reception	147
Rings	149
Volume Adjustment	150
Job Finish	151
Retry Times	152
Receiving Mode	153
Reception Date/Time	154
Media Type for Print Output	155
Setting the cassette for the print output of received faxes	156
MP Tray Paper Output	157
ECM RX	158
RX Start Speed	159
DRD Reception	160
Transmission Restriction	162
Registering Permit FAX No.	163
Changing and Deleting Permit FAX No.	165
Registering Reject FAX No.	166
Changing and Deleting Reject FAX No.	167
Registering Permit ID No.	168
Changing and Deleting Permit ID No.	169
Setting Send Restriction	170
Setting Reception Restriction	170
Encryption	171
Registering an Encryption Key	172
Changing and Deleting Registration Contents of Encryption Key	173
Operation at the Sending System	173
Operation at the Receiving System	175
Reduced Reception	176
Duplex Print Output	177
2 in 1 Reception	178
Remote Diagnostics	179
Prohibiting FAX Printing at Specified Times (Unusable Time)	180
Setting the Paper Output	181
Internet FAX Kit(A) \	184
Expansion Memory	185
Dual FAX	185
Dual FAX Settings	185
Reception Port Selection	185
Job Accounting Port Restrictions	186
What is i-FAX?	188
i-FAX Settings	191
Accessing Command Center RX	191
i-FAX Default Settings	192
i-FAX Transmission	195
i-FAX Reception	200
What is Network FAX?	202
Setup	203
Flow of Setup	203
Installing the Network Fax Driver	204
Uninstalling the Network FAX Driver	206
Basic Transmission	207
Changing Transmit Settings	213
Using Cover Pages	218
Cover Page Registration (Default Settings)	223
Transmission Control	228
10 Troubleshooting	229
Indicators During Sending/Receiving Operation	230
Precautions When Turning Power OFF	231
Error Messages	232
Troubleshooting	233
Character Entry Method	236
Specifications	239
Menu List	240
Received FAX Sizes and Paper Priority (Inch Model)	245
Received FAX Sizes and Paper Priority (Metric Model)	247
Error Code List	250

Match case Limit results 1 per page

Troubleshooting > Troubleshooting

10-5

Troubleshooting

When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative.

Symptom

Checkpoint

Corrective Action

Reference

Page

Cannot send document.

Is the modular cord connected

correctly?

Connect the modular cord

correctly.

–

Send error

displayed?

Remedy the cause of error and

send again.

11-16

Is TX (transmission) restriction

activated?

Cancel the TX restriction.

6-26

Cannot perform encrypted

communication.

Are the registrations correct both

at sender and recipient?

Double-check the registrations

both at sender and recipient.

6-35

Cannot use the remote

switching function.

Is a pulse line used?

Some phones may transmit tone

signals using buttons. Refer to

the operation manual of your

phone set.

–

Is the remote switching number

correct?

Check the registration. (Default:

55)

4-16

Did you press the remote

switching number too quickly?

Press the remote switching

number twice slowly.

–

No print output after reception.

s memory forwarding activated?

Check the forwarding

destination.

4-17

Cannot receive document.

Is the modular cord connected

correctly?

Connect the modular cord

correctly.

–

Communication error

displayed?

Remedy the cause of error and

ask the sender to retry.

11-16

Is RX (reception) restriction

activated?

Cancel the RX restriction.

6-34

Cannot receive 2 in 1

reception.

Are 2 in 1 reception and duplex

reception both set?

Cancel the duplex printing.

6-41

Cannot perform memory

reception.

Is free space available in the

memory?

Receive after the memory has

free space, or create free space

in the memory.

3-15

Cannot perform sub address

transmission.

s the recipient fax machine

equipped with a sub address

transmission feature?

Sub address transmission

cannot be performed unless the

recipient fax machine has a

similar sub address transmission

feature.

–

Is the entered sub address or

sub address password identical

to the sub address or sub

address password registered in

the recipient fax machine?

If your entry is correct, check

with the recipient. This machine

does not use a sub address

password for reception.

4-38

Is free space available in the

memory of the recipient fax

machine?

Check with the recipient.

–

Cannot perform memory

forwarding.

Is memory forwarding set to

[On]?

Check the memory forwarding

setting.

4-17