LG 29UM65-P Installation Guide - Page 41

Troubleshooting 41 ENGLISH ENGLISH Troubleshooting Chrome OS Troubleshooting When the Web Browser Screen is not properly displayed. Does a message appear saying No network connection when trying to visit a website? •• Verify that your LAN cable is properly connected. •• Verify in your task bar that Network connect is activated. Have you verified your network settings? •• Settings > Network select Settings from the Network screen. •• Check LAN items. •• Select Ethernet from Settings and select DHCP or Static IP. •• If you have been assigned a static IP from your internet service provider, enter your IP address. Is a screen asking for personal information? •• When you try to connect to the internet for the first time through a LAN cable, certain internet service providers will request your personal information. •• The user information screen is to verify the internet subscription of the user. Is a web page asking to download and install Adobe Flash Player? •• This message appears when the Adobe Flash Player plug-in is not enabled on your system. •• Open your web browser settings and check Enable plug-ins. Are you unable to use ActiveX? •• The web browser installed on the internet monitor does not support ActiveX. Only Internet Explorer supports ActiveX. Does the web browser stop only on certain •• If a web page contains multiple instances of Flash content, the sites? web browser may stop working. Malfunction of the external storage device (USB memory) Are you unable to open files on the external storage device? •• Check if your external storage device has enough free space. •• If not, remove some of the files to free up space on the device. Is the photo viewer slow? •• If your external storage device has more than 1,000 files, the media player may perform slowly. •• Remove some of the files and try again. Malfunction in Peripheral Devices Is the mouse not responding? •• Verify that the mouse is connected to the USB port on the rear of the monitor. Does the keyboard display jumbled letters? •• Different types of keyboards are used for different languages. •• Verify that your keyboard matches the language used by the program. •• The keyboard is set when the user selects the country. Are the speakers not producing any sound? •• Make sure that nothing is connected to the headset with microphone port on the right side of the product. •• Make sure that the volume is NOT set to 0 or Muted.