LG CBIS3618B Owners Manual - Page 36

36 TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service Before calling for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of a defect in workmanship or materials. Parts and Features Problem Cooktop does not work Cooktop does not heat Elements turn off while cooking. Elements do not get hot enough. A fan sound can be heard. Noises are heard during cooking. The following noises are normal. Possible Cause & Solution Cooktop controls are locked. • See Clean Lock to turn off the Clean Lock feature. Circuit breaker has tripped or fuse is blown. • Reset the circuit breaker. Power outage. • Check house lights to confirm power outage. Installation wiring not complete. • Contact the installer or dealer. Incorrect cooking zone selected. • Make sure the correct control is ON for the cooking zone being used. No power to cooktop. • See "Cooktop does not work" above. Cooktop inner temperature is too high. • Check that cooktop has been installed according to the installation instructions. Control panel may not be set properly. • Check the power level. Cookware that is not marked IH or convection compatible may not heat properly. • Use cookware with the IH mark. Cookware may not be flat or the correct shape or size. • Use cookware with a flat bottom. • Minimum cookware size - Use cookware with a bottom surface diameter of 5 13/16" (147 mm) or greater. - For Flexible Cooking Zone, minimum cookware size is 4 3/4" x 10 5/8" (120 mm x 270 mm) • For best results when using the Dual cooking zone, use cookware with a bottom surface that is 9" in diameter or larger. • Use the recommended cookware. See Induction Cookware. Cooktop inner temperature is high. • This is normal. The cooling fan will run when any element is turned on. With heavy use the fan may continue to run after the controls are turned off until the cooktop has cooled. Humming/buzzing sound • Caused by the magnetic field transmitting power to the cookware. It is most noticeable at high power settings and becomes quieter if the power is reduced.