LG DLEC888W Owners Manual - Page 31

T roubleshooting Guide F Should you experience any problems with your dryer, it has the capability of transmitting data to your smart phone using the LG Smart Laundry Application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the Power button. If your dryer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™ Troubleshooting Guide Using Smart Diagnosis™ Smart Diagnosis™ Using Your Smart Phone 1. Download the LG Smart Laundry & DW application on your smart phone. 2. Open the LG Smart Laundry application on your smart phone. Press the right arrow button to advance to the next screen. 3. Press the Record button on the smart phone and then hold the mouth piece of the smart phone near the Smart Diagnosis™ logo on the dryer. 4. With the phone held in place, press and hold the More Time button for 3 seconds. 5. Keep the phone in place until the tone transmission has finished. The display will count down the time. 6. When the recording is complete, view the diagnosis by pressing the Next button on the phone. Note • Call quality differences by region may affect the function. • Use a home telephone for better communication performance, resulting in better service. • Poor call quality may result in poor data transmission from your phone to the machine, which could cause Smart Diagnosis™ to malfunction. Smart Diagnosis™ Through the Call Center 1. Call the LG call center at: (LG U.S.) 1-800-243-0000 (LG Canada) 1-888-542-2623. 2. When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine. Hold the phone no more than one inch from (but not touching) the machine. Note Do not touch any other buttons or icons on the display screen. 3. Press and hold the More Time button for 3 seconds. 4. Keep the phone in place until the tone transmission has finished. The display will count down the time. 5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis. Note • For best results, do not move the phone while the tones are being transmitted. • If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. 31