LG LCG3691ST Owner's Manual - Page 14

TROUBLESHOOTING BEFORE CALLING FOR SERVICE Before calling for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of a defect in workmanship or materials. Problem Burners have yellow or yellow-tipped flames Possible Causes Solutions •The combustion quality of burner flames needs to be determined visually. • Use the illustrations below to determine if your burner flames are normal. If burner flames look like A, call for service. Normal burner flames should look like B or C, depending on the type of gas you use. With LP gas, some yellow tipping on outer cones is normal. Burner flames are very large or have yellow Control knobs will not turn Top burners do not light or do not burn evenly. A-Yellow flames B-Yellow tips C-Soft blue flames Call for service on outer cones Normal for natural Normal for LP gas gas • Improper air to gas ratio. • If cooktop is connected to LP gas, contact the person who installed your range or made the conversion. • Knob is not pushed down. • To turn from OFF position, push the knob down and then turn. • Plug on cooktop is not completely inserted in the electrical outlet. • Burner slots on the side of the burner may be clogged. • Improper burner assembly. • Make sure electrical plug is plugged into a live, properly grounded outlet. • Remove the burners and clean them. Check the electrode area for burned-on food or grease. See the Care and Cleaning of the Cooktop section. • Make sure the burner parts are installed correctly. See the Care and Cleaning of the Cooktop section. 14