LG LRKNS1400V Owners Manual - Page 37

ENGLISH Smart Diagnosis™ Feature This feature is only available on models with the or logo. Use this feature to help you diagnose and solve problems with your appliance. NOTE ••For reasons not attributable to LGE's negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability. ••The feature may be subject to change without prior notice and may have a different form depending on where you are located. SMART FUNCTIONS 37 Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. ••Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application. 1 Press the Lock button to activate the lock function. ••If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it. Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. ••Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application. 2 Press and hold the Bottom button for 3 seconds or longer. 3 Open the right compartment door and then hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door. 4 Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application. NOTE ••For best results, do not move the phone while the tones are being transmitted.