LG LSMC3086ST Owners Manual - Page 46

Smart Diagnosis

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SMART DIAGNOSIS SMART DIAGNOSIS Should you experience any problems with your microwave oven, it has the capability of transmitting data to your smart phone using the SmartThinQ Application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your microwave oven is turned on. If your microwave oven is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. USING SMART DIAGNOSIS™ SMART DIAGNOSIS™ USING YOUR SMART PHONE 1. Download the SmartThinQ application on your smart phone. 2. Open the SmartThinQ application on your smart phone. Press the Smart Diagnosis™ button to advance to the next screen. 3. Follow the directions in the application. Using 'Tag on' is recommended but, if it does not work well, the application will show how to use Audible Diagnosis. 4. Press [ ] in the SmartThinQ app for a more detailed guide on how to use the Tag On function. SMART DIAGNOSIS™ THROUGH THE CALL CENTER 1. C all the LG call center at: (LG U.S.) 1-800-243-0000 (LG Canada) 1-888-542-2623. 2. W hen instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine. Hold the phone no more than one inch from (but not touching) the machine. NOTE Do not touch any other buttons or icons on the display screen. 3. P ress and hold the Start button for three seconds. 4. K eep the phone in place until the tone transmission has finished. The display will count down the time. 5. O nce the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis. NOTE • Call quality differences by region may affect the function. • Use the home telephone for better communication performance, resulting in better service. • Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart Diagnosis™ to malfunction. NOTE • For best results, do not move the phone while the tones are being transmitted. • If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. - 46 -

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- 46 -
SMART DIAGNOSIS
Should you experience any problems with your
microwave oven, it has the capability of transmitting
data to your smart phone using the SmartThinQ
Application or via your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your
microwave oven is turned on. If your microwave oven
is unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
USING SMART DIAGNOSIS™
SMART DIAGNOSIS™ USING YOUR
SMART PHONE
1. Download the SmartThinQ application on your smart
phone.
2. Open the SmartThinQ application on your smart
phone. Press the Smart Diagnosis™ button to
advance to the next screen.
3. Follow the directions in the application.
Using ‘Tag on’ is recommended but, if it does not
work well, the application will show how to use
Audible Diagnosis.
4. Press [
] in the SmartThinQ app for a more
detailed guide on how to use the Tag On function.
SMART DIAGNOSIS™ THROUGH THE
CALL CENTER
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the Smart
Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but not
touching) the machine.
3. Press and hold the Start button for three seconds.
4. Keep the phone in place until the tone transmission
has finished. The display will count down the time.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.
SMART DIAGNOSIS
NOTE
NOTE
NOTE
• Call quality differences by region may affect the
function.
• Use the home telephone for better
communication performance, resulting in better
service.
• Bad call quality may result in poor data
transmission from your phone to the machine,
which could cause Smart Diagnosis™ to
malfunction.
Do not touch any other buttons or icons on the
display screen.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.