LG LSXS26386S Owners Manual - Page 39

Smart Diagnosis

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SMART DIAGNOSIS 39 ENGLISH SMART DIAGNOSIS Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis. If you experience problems with your refrigerator, call 1-800-243-0000. Only use the Smart DiagnosisTM feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. Smart DiagnosisTM cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart DiagnosisTM. 4 Press and hold the Freezer button for three seconds while continuing to hold your phone to the speaker. 5 After you hear three beeps, release the Freezer button. 6 Keep the phone in place until the tone transmission has finished. This takes about three seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis. USING SMART DIAGNOSISTM First, call 1-800-243-0000. Only use the Smart DiagnosisTM feature when instructed to do so by the LG call center agent. 1 Lock the display. To lock the display, press and hold the Lock button for three seconds. (If the display has been locked for over five minutes, you must deactivate the lock and then reactivate it.) 2 Open the refrigerator door. 3 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center. NOTE  For best results, do not move the phone while the tones are being transmitted.  If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. NOTE  Call quality differences by region may affect the function.  Use the home telephone for better communication performance, resulting in better service.  Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart DiagnosisTM to malfunction.

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39
SMART DIAGNOSIS
ENGLISH
SMART DIAGNOSIS
SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and effective diagnosis.
If you experience problems with your
refrigerator, call 1-800-243-0000. Only use the
Smart Diagnosis
TM
feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis
TM
cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis
TM
.
USING SMART DIAGNOSIS
USING SMART DIAGNOSIS
TM
TM
First, call 1-800-243-0000. Only use the Smart
Diagnosis
TM
feature when instructed to do so by
the LG call center agent.
1
Lock the display. To lock the display, press
and hold the Lock button for three seconds.
(If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.)
2
O
p
en the refrigerator door.
3
H
old the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
4
P
ress and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
5
After you hear three beeps, release the
Freezer button.
6
K
eep the phone in place until the tone
transmission has finished. This takes about
three seconds, and the display will count
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
NOTE
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
affect the function.
Use the home telephone for better
communication performance, resulting
in better service.
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis
TM
to malfunction.