LG LW2217IVSM Owners Manual - Page 25

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TROUBLESHOOTING 25 EN Problem Water drips indoors. Water collects in base pan. Possible Cause The air conditioner is not tilted to the outside. Moisture removed from air and drains into base pan. Solutions For proper water disposal, make sure the air conditioner slants slightly from the cabinet front to the rear. This is normal for a short period in areas with little humidity; normal for a longer period in very humid areas. Air conditioner turns on and off rapidly. Outside temperature extremely hot. Noise when unit is cooling. Air movement sound. Window vibration - poor installation. Remote sensing deactivating prematurely. Remote control not located within range. Remote control signal obstructed. Refer to installation instructions or check with installer. This is normal. If too loud, set to lower FAN setting. Refer to installation instructions or check with installer. Place remote control within 20 feet & 120° radius of the front of the unit. Remove obstruction. Room too cold. Set temperature too low. Increase set temperature. Can't connect the LG ThinQ App. to the air conditioner. Air conditioner is turned off. Wireless router is turned off. The air conditioner is not connecting to the Wi-Fi. The Wi-Fi router is too far from the air conditioner. You do not have permission to use the router or it is incompatible. Turn the air conditioner on. Turn the router on. Move the router closer to the air conditioner or purchase and install a Wi-Fi repeater (signal booster). Make sure you are selecting the correct wireless router from the list. The router must be set to 2.4 GHz. NOTE ● You can refer to the Energy Star program in detail at www.energystar.gov. ● If you see "CH" in the display, please call 1-800-243-0000.

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TROUBLESHOOTING
Problem
Possible Cause
Solutions
Water drips
indoors.
The air conditioner is not tilted to
the outside.
For proper water disposal, make
sure the air conditioner slants
slightly from the cabinet front to the
rear.
Water collects in
base pan.
Moisture removed from air and
drains into base pan.
This is normal for a short period in
areas with little humidity; normal for
a longer period in very humid areas.
Air conditioner
turns on and off
rapidly.
Outside temperature extremely
hot.
Refer to installation instructions or
check with installer.
Noise when unit is
cooling.
Air movement sound.
This is normal. If too loud, set to
lower FAN setting.
Window vibration - poor
installation.
Refer to installation instructions or
check with installer.
Remote sensing
deactivating
prematurely.
Remote control not located
within range.
Place remote control within 20 feet
& 120° radius of the front of the
unit.
Remote control signal
obstructed.
Remove obstruction.
Room too cold.
Set temperature too low.
Increase set temperature.
Can't connect the
LG ThinQ App. to
the air conditioner.
Air conditioner is turned off.
Turn the air conditioner on.
Wireless router is turned off.
Turn the router on.
The air conditioner
is not connecting
to the Wi-Fi.
The Wi-Fi router is too far from
the air conditioner.
Move the router closer to the air
conditioner or purchase and install
a Wi-Fi repeater (signal booster).
You do not have permission
to use the router or it is
incompatible.
Make sure you are selecting the
correct wireless router from the list.
The router must be set to 2.4 GHz.
NOTE
●
You can refer to the Energy Star program in detail at www.energystar.gov.
●
If you see "CH" in the display, please call 1-800-243-0000.
25
EN