LG RVF1000 Owners Manual - Page 51

Appendix 51 You can not make a call. If a call does not successfully connect, verify that you have dialed a working number and that the far end destination is powered on and available. Verify that the network is ready and available. Network status is indicated at all times in main screen. Yon confirm that you are using call protocol(H.323 or SIP). If you set H.323 or SIP about outgoing protocol, far site device must set same protocol like near site If you can't solve this problem, please contact the service center. The system does not work with the remote control. Reboot the system that is not responding commands from the remote control. Video or Audio quality have bad condition. After connecting call, if Audio or Video do not display normaly, users attempt to connect after codec box is set low bandwidth. The sound is not audible If you are unable to hear the ringer when an incoming call arrives or an outgoing call attempt, adjust the Ring Tone preference in User > Audio. You hear echo badly. If you use HDMI TV or monitor • Adjust the volume of HDMI TV or monitor sound not too large • Adjust that camera or Mic location is not too close on HDMI TV or monitor(approximately 1M or more) • Conduct Audio out test in the System info > Audio/Video If you use Built in speaker • Adjust the volume of the Codec(Built in speaker) sound not too large • Adjust that camera or Mic location is not too close on Codec(Built in speaker) 5 (approximately 1M or more) If you use External speake Appendix • Adjust the volume of External speaker sound not too large. • Adjust that camera or Mic location is not too close on External speaker(approximately 1M or more) You can not make a call. If a call does not successfully connect, verify that you have dialed a working number and that the far end destination is powered on and available. Verify that the network is ready and available. Network status is indicated at all times in main screen. You can confirm that you can connect from local ip to remote site ip by using ping fuuction in the Network utility Yon confirm that you are using call protocol(H.323 or SIP). If you set H.323 or SIP about outgoing protocol, far site device must set same protocol like near site. If you can't solve this problem, please contact the service center. Severe freezes and broken Video during call. • Try to call using lower Video bitrate ex) Setup > Admin > Call > General > Bitrate (default 1024kbps) • Check with each site's IP operators that your Video UDP traffic is NOT being blocked by IPS (Intrusion Protection System) • Check remote user's VCS video capability -- What Video resolution is supported : HD 720p, SD 720x480 -- What Video codec is supported : H.264, H.263 Can't see PC screen after CONTENT button • Check the D-sub cable is connected properly between PC and VCS • Check that the PC's video out resolution is properly selected ex) 640 X 480, 800 X 600, 1024 X 768 and 1280 X 768 • Make sure that you let out the video out correctly on your PC ex) Shift + F7 or Dual monitor setting PC screen is shifted after CONTENT button Check the D-sub cable is connected properly between PC and VCS - Change the D-sub cable