LG WM3150HVC Owner's Manual - Page 36

36

TROUBLESHOOTING

Before calling for service

Check the following before calling for service.

Problem

Possible Causes

Solutions

Clicking sound

Do you hear a sound when you close or lock

y

and unlock the door?

This sound is normal and occurs when the

y

door is closed, locked or unlocked.

Spraying or hissing sound

Is water spraying in the tub?

y

This sound is normal as water is spraying or

y

circulating during the cycle.

Buzzing or gushing

sound

Is the washing machine draining water?

y

This sound is normal as the drain pump drains

y

water from the washing machine after the

cycle.

Splashing sound

Is the washing machine washing a load of

y

laundry?

This sound is normal as the load is moving up

y

and down during the wash and rinse cycles.

Rattling and clanking noise

Are there any foreign objects such as keys,

y

coins, or safety pins in the tub or drain filter?

Check if there are any foreign objects in the

y

tub and drain the filter after stopping the

cycle.

Unplug the power cord and contact your

y

nearest LG service center if the noise persists.

Thumping sound

Is the washing machine overloaded?

y

Is the load out of balance?

y

This sound is normal and occurs when the

y

load is out of balance. Stop the cycle and

rearrange the load for balancing.

Vibrating noise

Are the shipping bolts removed?

y

Is the load evenly distributed in the tub?

y

Is the washing machine level balanced?

y

Is the washing machine installed on a solid

y

and smooth surface?

See page 13,

y

Unpacking and removing

shipping bolts

to remove the shipping bolts.

Stop the cycle and rearrange the load for

y

balancing.

See page 16,

y

Leveling the washing machine

to level the washing machine.

Check if the floor is solid and level.

y

Water leaking around

washer

Does water leak from a faucet or a water line?

y

Is a drain pipe or a drain hose clogged?

y

Check the faucets or water lines.

y

- If the water lines are loosely connected, see

page 14,

Connecting water lines

to connect

them properly.

Unclog the drain pipe or drain hose. Contact a

y

plumber if necessary.

Excessive suds or failure to

rinse

Did you use more than the recommended

y

amount of detergent?

Is the soil level higher than the size of the

y

load?

Use the recommended amount of detergent

y

for load.

If the contamination level is low, reduce

y

the detergent quantity to less than the

recommended level.

Only use detergent with the HE (High-

Efficiency) logo.

Staining

Did you add detergent directly to the tub?

y

Did you remove the load immediately after it

y

finished?

Did you sort and wash the clothes by color or

y

soil?

Make sure to load detergent into the

y

detergent dispenser drawer.

Remove the load immediately after it finishes.

y

Sort and separate dark colors from light or

y

white ones, and heavily soiled items from

lightly soiled ones. See page 19,

Sorting

laundry

for details

Wrinkling

Did you remove the load immediately after it

y

finished?

Did you overload the tub?

y

Did you reverse the hot and cold water inlets?

y

Remove the load immediately after it finishes.

y

Do not overload the tub.

y

Hot water rinse can cause garments to

y

wrinkle. Check the inlet hose connections.

LG WM3150HVC Owner's Manual - Page 36

Before calling for service

Page 36 highlights