LG WM9000HWA Owners Manual - English - Page 41

TROUBLESHOOTING 41 ENGLISH TROUBLESHOOTING Checking error messages If the following message appears on the display, check the following and take the appropriate corrective action. Message Possible Causes Solutions Item of clothing has gathered on one side of the tub. yy Rearrange items to help balance the load. yy There are not enough items in the machine. yy Stuffed animals or mats can become unbalanced yy Have your items gathered in one area, or is the load during spinning and the washing machine may fail too small? to drain. Rearrange the knitwear to help balance the yy Did you wash a stuffed animal, a mat, or knitwear? load and drain it again. yy Did you wash two different blankets together? yy Put one blanket in at a time. Water is not supplied or the water pressure is low yy Turn on the faucets. yy Is the faucet turned off? yy If a faucet is frozen, thaw it with warm water. yy Is the water supply stopped or the faucet frozen? yy If the inlet filter is clogged, clean it. (see page 38) yy Is the water pressure low or is an inlet filter yy Connect the water line properly with the cold water clogged? inlet. (see page 16) yy Is the water line properly connected with the cold yy Check that the water lines are not pinched or bent. water inlet? Take extra care that water lines are not twisted or yy Is the water line pinched or bent? pinched by other objects. Water line leaks in connection yy Connect the water lines properly with the faucets. yy Are the water lines connected with the faucets (see page 16) properly? The tub does not rotate yy Close and secure the door. If the message keeps • Is the door secured? appearing, unplug the power and contact your nearest LG service center. The washing machine drains slowly or not at all yy Lower the drain hose within 3 feet below the end of yy Is the drain hose installed over 3 1/4 feet (1 m) the elbow bracket. beyond the end of the elbow bracket? yy Place the drain hose on a smooth surface to yy Is the drain hose pinched or clogged inside? prevent bending. yy Is the drain hose frozen? yy If the drain hoses are frozen, thaw them in warm yy Is the drain hose clogged with foreign objects? water. yy Open the drain pump plug cap and remove the dirt. A power failure has occurred. yy Press to turn off the washing machine and press it again to turn it on. Control Error. yy Unplug the power cord and contact your nearest LG service center. The water supply does not stop yy Unplug the power cord and contact your nearest yy Do the water supply and the drain keep repeating LG service center in turn? The water level is not controlled yy The water level sensor is not working correctly. yy Is the water level too low or high compared with yy Unplug the power cord and contact your nearest the size of the load? LG service center. The tub does not rotate yy Rearrange the load size and restart the washing yy Is the washing machine overloaded? machine. yy If the load size is big, the tub may not rotate due to an overheated motor. Allow the washing machine to stand for a while and restart the cycle. Unplug the power cord and contact your nearest LG service center if the same error message appears. yy Time to run theTub Clean cycle. yy Empty the tub, insert bleach into the detergent dispenser and select the Tub Clean cycle. yy To skip theTub Clean cycle, turn the cycle selector knob or push option buttons to select desired cycle. The reminder message reappears for a few wash cycles then disappears until the next scheduled tub clean cycle. yy If the washing machine detects too many suds, it displays this error code and adds a Suds Reducing cycle. This adds about two hours to the cycle time. If too many suds are detected during spinning, the washing machine stops to help prevent leaking. yy Do not add more than the manufacturer's recommended amount of detergent.