LG WM9000HWA Owners Manual - English - Page 42
Before calling for service
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42 TROUBLESHOOTING Before calling for service Check the following before calling for service. Problem Possible Causes Solutions Clicking sound yy Do you hear a sound when you close yy This sound is normal and occurs when or lock and unlock the door? the door is closed, locked or unlocked. Spraying or hissing sound yy Is water spraying in the tub? yy This sound is normal as water is spraying or circulating during the cycle. Buzzing or gushing sound yy Is the washing machine draining water? yy This sound is normal as the drain pump drains water from the washing machine after the cycle. Splashing sound yy Is the washing machine washing a load yy This sound is normal as the load is of laundry? moving up and down during the wash and rinse cycles. Rattling and clanking noise yy Are there any foreign objects such as yy Check if there are any foreign objects keys, coins, or safety pins in the tub or in the tub and drain the filter after drain filter? stopping the cycle. yy Unplug the power cord and contact your nearest LG service center if the noise persists. Thumping sound yy Is the washing machine overloaded? yy This sound is normal and occurs yy Is the load out of balance? when the load is out of balance. Stop the cycle and rearrange the load for balancing. Vibrating noise yy Are the shipping bolts removed? yy See page 15, Unpacking and removing shipping bolts to remove the shipping bolts. yy Is the load evenly distributed in the yy Stop the cycle and rearrange the load tub? for balancing. yy Is the washing machine level balanced? yy See page 18, Leveling the washing machine to level the washing machine. yy Is the washing machine installed on a yy Check if the floor is solid and level. solid and smooth surface? Water leaking around washer yy Does water leak from a faucet or a water line? yy Check the faucets or water lines. - If the water lines are loosely connected, see page 16, Connecting water lines to connect them properly. yy Is a drain pipe or a drain hose clogged? yy Unclog the drain pipe or drain hose. Contact a plumber if necessary. Excessive suds or failure yy Did you use more than the yy Use the recommended amount of to rinse recommended amount of detergent? detergent for load. yy Is the soil level higher than the size of yy If the contamination level is low, the load? reduce the detergent quantity to less than the recommended level. Staining yy Did you add detergent directly to the tub? yy Did you remove the load immediately after it finished? yy Did you sort and wash the clothes by color or soil? Only use detergent with the HE (High-Efficiency) logo. yy Make sure to load detergent into the detergent dispenser. yy Remove the load immediately after it finishes. yy Sort and separate dark colors from light or white ones, and heavily soiled items from lightly soiled ones. See page 21, Sorting laundry for details