Lacie 105516 User Guide - Page 27

27 7. Contacting Customer Support Before You Call Technical Support 1) Read the manuals and review the Troubleshooting section. 2) Try to isolate the problem. If possible, make the monitor the only external device on the CPU, and make sure all cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie monitor to work properly, call us directly using the number below. Before calling, make sure that you are in front of your computer and that you have the following information on hand: 1) Your monitor's serial number 2) Computer brand and model 3) Operating system and version (Mac OS or Windows) 4) Amount of memory installed 5) Names of CD or DVD drives installed on your computer 6) Names of any other devices installed on your computer Technical Support Help Hours LaCie Australia • Monday through Friday, 9:30AM - 5:30PM EST Contact Us At: • (61)2 9669 6900 phone • [email protected] LaCie Belgium • Monday through Friday, 9AM - 5PM Contact Us At: • 32 (0) 2 639 14 71 • [email protected] LaCie Canada • Monday through Friday, 9:30AM - 5:30PM EST Contact Us At: • (416) 530 2545 phone • (416) 530 2546 fax • [email protected] LaCie Denmark • Monday through Friday, 9AM - 5PM Contact Us At: • 45 70 27 65 43 • [email protected] LaCie France • Monday through Friday, 9AM - 6PM LaCie Germany • Monday through Friday, 9AM - 5PM Contact Us At: • 33 (0) 1 69 32 84 23 • [email protected] Contact Us At: • 49 (0) 211 30 121-111 • [email protected]