Lacie 2big Thunderbolt 2 User Manual - Page 57

USB 3.0 connection (PC/Mac), Problem: My file transfers are too slow.

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USB 3.0 connection (PC/Mac) Problem: My file transfers are too slow. Q: Are there other USB devices connected to the same port or hub? A: Disconnect any other USB devices and see if the drive's performance increases. Q: Is the device connected to a USB 2.0 port on your computer or hub? A: If the LaCie 2big is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only operate at USB 3.0 performance levels when it is connected to a computer with a USB 3.0 port. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Q: Is the LaCie 2big connected to a SuperSpeed USB 3.0 port on your computer? A: Third-party USB 3.0 adapters: Check to see that the SuperSpeed USB 3.0 drivers for your host bus adapter has been installed correctly. If in doubt, uninstall the drivers and re-install them. Q: Does your computer or operating system support SuperSpeed USB 3.0? A: Refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check the minimum system requirements. LaCie 2big Thunderbolt 2 User Manual 57

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LaCie 2big Thunderbolt 2 User Manual
57
USB 3.0 connection (PC/Mac)
Problem: My file transfers are too slow.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect any other USB devices and see if the drive's performance increases.
Q: Is the device connected to a USB 2.0 port on your computer or hub?
A: If the LaCie 2big is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only
operate at USB 3.0 performance levels when it is connected to a computer with a USB 3.0 port. Otherwise, the
USB 3.0 device will operate at the slower USB transfer rates.
Q: Is the LaCie 2big connected to a SuperSpeed USB 3.0 port on your computer?
A: Third-party USB 3.0 adapters: Check to see that the SuperSpeed USB 3.0 drivers for your host bus adapter
has been installed correctly. If in doubt, uninstall the drivers and re-install them.
Q: Does your computer or operating system support SuperSpeed USB 3.0?
A: Refer to the product packaging or consult the product support web page at
www.lacie.com/support/
to check
the minimum system requirements.