Lacie 300801U User Manual - Page 57

LaCie Bigger Disk Extreme with Triple Interface User's Manual 8. Troubleshooting page 57 The Problem The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Questions to Ask Are there other USB or FireWire devices connected to the same port or hub? Possible Solutions Disconnect any other USB or FireWire devices and see if the drive's performance increases. Are you operating in Mac OS 9.x? Apple does not support the Hi-Speed USB 2.0 standard under Mac OS 9.x. You will be limited to the slower transfer rates of the original USB standard. For more information, please see 5.3.2. Hi-Speed USB 2.0 Ports And Performance. Are you operating in Mac OS 10.x? Apple has only recently begun incorporating native HiSpeed USB 2.0 ports in their computers. To achieve HiSpeed USB 2.0 transfer rates, you will need to add a HiSpeed USB 2.0 PCI or PC card to your computer. For more information, please see 5.3.2. Hi-Speed USB 2.0 Ports And Performance. Is the drive connected to a USB port on your computer, or to a USB hub? If your drive is connected to a USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at HiSpeed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. For more information, please see sections 5.3.2. Hi-Speed USB 2.0 Ports and Performance and 7. USB Questions And Answers. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them. Does your computer or operating system support HiSpeed USB 2.0? See sections 2.1. Minimum System Requirements - Mac Users and 5.3. Optimizing Data Transfers for more information.