Lacie 301015 User Manual - Page 32

Problem, Question, Solution,

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LaCie Rugged Hard Disk • Design by Neil Poulton User Manual Troubleshooting page 32 Problem The drive is not recognized by the computer. Error messages under Mac OS 10.x. The drive is working slowly. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Question Solution Has the drive been formatted? If you do not launch LaCie Setup Assistant or if you quit LaCie Setup Assistant after formatting has begun, your drive will not be ready to use and will require manual formatting. Please see sections 3. Optional Formatting and Partitioning and section 3.1. Finding the File System Format. Does your computer's operating system support the file system? Check your computer's documentation and see sections 3.1. Finding the File System Format and 3. Optional Formatting and Partitioning. Did you get an "Error -50" message while copying to a FAT 32 volume? When copying files or folders from Mac OS 10.x to a FAT 32 volume, certain characters cannot be copied. These characters include, but are not limited to Check your files and folders to ensure that these types of characters are not being used. Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode? Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is "woken" from sleep, it does not give the drive enough time to spin-up from its sleep mode. Are you having problems getting your FireWire device to be recognized? If you are having problems with your FireWire connection under Mac OS 10.2.x, upgrade to the latest Mac OS version. Are there other USB, eSATA or FireWire devices connected to the same port or hub? Disconnect any other USB, eSATA or FireWire devices and see if the drive's performance increases. Is the drive connected to a USB port on your computer, or to a USB hub? If your drive is connected to a USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them. Does your computer or operating system support Hi-Speed USB 2.0? See section 1.2. Minimum System Requirements.

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LaCie Rugged Hard Disk
• D
ESIGN
BY
N
EIL
P
OULTON
Troubleshooting
User Manual
page 32
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Has the drive been formatted?
If you do not launch LaCie Setup Assistant or if you quit LaCie Setup Assis-
tant after formatting has begun, your drive will not be ready to use and will
require manual formatting. Please see sections
3. Optional Formatting and
Partitioning
and section
3.1. Finding the File System Format
.
Does your computer’s operat-
ing system support the file
system?
Check your computer’s documentation and see sections
3.1. Finding the
File System Format
and
3. Optional Formatting and Partitioning
.
Error messages under
Mac OS 10.x.
Did you get an “Error –50”
message while copying to a
FAT 32 volume?
When copying files or folders from Mac OS 10.x to a FAT 32 volume,
certain characters cannot be copied. These characters include, but are not
limited to: ? < > / \ :
Check your files and folders to ensure that these types of characters are not
being used.
Did you get an error message
telling you that the drive has
been disconnected
when
coming out of sleep mode?
Simply ignore this message. The drive will remount to the desktop. LaCie
drives conserve power by spinning down when you set your computer to
sleep mode, and when the computer is “woken” from sleep, it does not
give the drive enough time to spin-up from its sleep mode.
Are you having problems get-
ting your FireWire device to be
recognized?
If you are having problems with your FireWire connection under Mac OS
10.2.x, upgrade to the latest Mac OS version.
The drive is working
slowly.
Are there other USB, eSATA or
FireWire devices connected to
the same port or hub?
Disconnect any other USB, eSATA or FireWire devices and see if the drive’s
performance increases.
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Is the drive connected to a
USB port on your computer, or
to a USB hub?
If your drive is connected to a USB port or hub, this is normal. A Hi-Speed
USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels
when it is connected directly to a Hi-Speed USB 2.0 port or hub. Other-
wise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer
rates.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install the
drivers and re-install them.
Does your computer or oper-
ating system support Hi-Speed
USB 2.0?
See section
1.2. Minimum System Requirements
.