Lacie 301015 User Manual - Page 33

LaCie Rugged Hard Disk • Design by Neil Poulton User Manual Troubleshooting page 33 4.2. Windows Troubleshooting Problem The drive is not recognized by the computer. The drive is working slowly. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Question Solution Is there an icon for the drive in My Computer? Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Does your computer's configuration meet the minimum system requirements for use with this drive? See section 1.2. Minimum System Requirements for more information. Is the drive recieving sufficient power? If the drive is connected to your computer via USB and does not appear to mount, the drive may not be recieving enough power from the USB bus on your computer. Try connecting the USB power sharing cable as described in section 1.4.1. USB Cables and Connectors. Did you follow the correct installation steps for the specific interface and operating system? Review the installation steps in sections 2.1. Connecting the Interface Cable and 2.2. LaCie Setup Assistant. Are both ends of the FireWire, eSATA or USB cables firmly attached? Check both ends of the FireWire, eSATA or USB cables and make sure that they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Have the USB, eSATA or FireWire drivers been installed correctly and enabled? Open Apple System Profiler and click on the Devices and Volumes tab. If your device is not listed, recheck the cables and try the other troubleshooting tips listed here. Is there a conflict with other device drivers or extensions? Contact LaCie Technical Support for help. Are there other USB, eSATA or FireWire devices connected to the same port or hub? Disconnect any other USB, eSATA or FireWire devices and see if the drive's performance increases. Is the drive connected to a USB port on your computer, or to a USB hub? If your drive is connected to a USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them. Does your computer or operating system support Hi-Speed USB 2.0? See section 1.2. Minimum System Requirements. continued on next page...