Lacie 301089U User Manual - Page 44

LaCie Little Big Disk User Manual Troubleshooting page 44 The drive is not running noticeably faster when connected via FireWire 800. The drive turns on and off when you turn your computer on and off. The drive is not running noticeably faster when connected via HiSpeed USB 2.0. Are you running Windows 2000 and have you installed the Windows 2000 Service Pack 4? In order to operate FireWire 800 devices under Windows 2000, the Service Pack 4 update must be installed. This is a free download offered on Microsoft's Web site. If not, you will need to use the FireWire 400 interface or use a FireWire 800 9-to-6-pin cable (sold separately). Is the drive connected via the FireWire 800 9-to-9-pin cable to the a FireWire 800 port? To achieve the high transfer rates of the FireWire 800 standard, you must have the drive connected, using the FireWire 800 9-to-9-pin cable, to a FireWire 800 port on another device or computer. For the best performance and reliability, connect your LaCie Little Big Disk with Triple Interface directly to a computer's FireWire 800 port using the LaCie 9-to-9-pin cable provided with your drive. This is normal. Your drive has an autoswitching power feature, which means that if your drive is connected to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the computer off will automatically turn the drive off. If you wish to power off the drive while it is connected to your computer, first make sure that your computer is not accessing the drive and then follow the steps in section 3.2. Disconnecting your LaCie drive. Is the drive connected to a USB port on your computer, or to a USB hub? If your drive is connected to a USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. For more information, please see sections 5.3.2. Hi-Speed USB 2.0 ports and performance and 7. USB questions and answers. Is the drive connected to a Hi-Speed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Does your computer or operating sys- See sections 2.1. Minimum system requirements and 5.3. tem support Hi-Speed USB 2.0? Optimizing data transfers for more information. Are you using a certified Hi-Speed USB 2.0 cable to connect your drive? Ensure that the cable you are using has been properly certified. The Hi-Speed USB 2.0 cable that was shipped with your LaCie drive has been properly certified and tested to comply with USB standards.