Lacie Grand Hard Disk User Manual - Page 20

LaCie grand Hard Disk User Manual Troubleshooting page 20 5.2. Mac Troubleshooting Problem The drive is not recognized by the computer. The drive is not recognized by the computer. Error messages under Mac OS 10.x. The drive is working slowly. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Question Does an icon for the drive appear on the desktop? Does your computer's configuration meet the minimum system requirements for use with this drive? Did you follow the correct installation steps for the specific interface and operating system? Are both ends of the USB and power supply cables securely attached? Are your computer's USB buses working properly? Is there a conflict with other device drivers or extensions? Has the drive been formatted? Does your computer's operating system support the file system? Did you get an "Error -50" message while copying to a FAT 32 volume? Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode? Are there other USB devices connected to the same port or hub? Are you operating in Mac OS 10.x? Solution There should be an icon for the LaCie drive on the desktop. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Check page 1.3. Minimum System Requirements for more information. Review the installation steps in sections 2.1, 2.2, and 2.3. Check both ends of the USB and power supply cables to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Open Apple System Profiler, expand the Hardware list and click on USB. If your device is not listed, recheck the cables and try the other troubleshooting tips listed here. Contact LaCie Technical Support for help. Make sure that the drive has been formatted properly. Please see section 3. Optional Formatting & Partitioning for more details. Check your computer's documentation and see section 3. Optional Formatting & Partitioning for more information. When copying files or folders from Mac OS 10.x to a FAT 32 volume, file names with certain characters cannot be copied. These characters include, but are not limited to: ? < > / \ : Check your files and folders to ensure that these types of characters are not being used. Ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is "revived" from sleep, it does not give the drive enough time to spin up from its sleep mode. Disconnect any other USB devices and see if the drive's performance increases. Make sure that you are connecting the drive to your computer through a Hi-Speed USB 2.0 port. If your computer only has USB 1.0, , you will need to add a Hi-Speed USB 2.0 PCI or PC card to your computer in order to achieve maximum transfer speeds.