Lacie Grand Hard Disk User Manual - Page 21
Windows Troubleshooting - reviews
View all Lacie Grand Hard Disk manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 21 highlights
LaCie grand Hard Disk User Manual Troubleshooting page 21 5.3. Windows Troubleshooting Problem The drive is not recognized by the computer. The drive is working slowly. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Question Solution Has the drive been formatted? Make sure that the drive has been formatted properly. Please see section 3. Optional Formatting & Partitioning for more details. Does your computer's operating system support the file system? Check your computer's documentation and see section 1.3. Minimum System Requirements. Is there an icon for the drive in My Computer? Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Does your computer's configuration meet the minimum system requirements for use with this drive? See section 1.1. Box Content for more information. Did you follow the correct installation steps for the specific interface and operating system? Review the installation steps on section 2.1. Turning the Drive On. Are both ends of the USB and power supply cables securely attached? Check both ends of the USB and power supply cables to make sure they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Is there a conflict with other device drivers or extensions? Contact LaCie Technical Support for help. Are there other USB devices connected to the same port or hub? Disconnect any other USB devices and see if the drive's performance increases. Is the drive connected to a USB 1.1 port on your computer, or to a USB 1.1 hub? If your drive is connected to a USB 1.1 port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB 1.1 transfer rates. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Does your computer or operating See section 1.3. Minimum System Requirements. system support Hi-Speed USB 2.0?