Lacie Hard Disk User Manual - Page 25

LaCie Hard Disk • Design by Neil Poulton User Manual Troubleshooting page 25 Problem The drive is not recognized by the computer. Error messages under Mac OS 10.x. The drive is working slowly. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Question Solution Has the drive been formatted? Make sure that the drive has been formatted properly. Please see sections 3. Optional Formatting And Partitioning and section 3.1. Finding the File System Format. Does your computer's operating system support the file system? Check your computer's documentation and see sections 3.1. Finding the File System Format and 3. Optional Formatting And Partitioning Did you get an "Error -50" message while copying to a FAT 32 volume? When copying files or folders from Mac OS 10.x to a FAT 32 volume, certain characters cannot be copied. These characters include, but are not limited to Check your files and folders to ensure that these types of characters are not being used. Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode? Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is "woken" from sleep, it does not give the drive enough time to spin-up from its sleep mode. Are you having problems getting your FireWire device to be recognized? If you are having problems with your FireWire connection under Mac OS 10.2.x, upgrade to the latest Mac OS version. Are there other USB, eSATA or FireWire devices connected to the same port or hub? Disconnect any other USB, eSATA or FireWire devices and see if the drive's performance increases. Are you operating in Mac OS 9.x? Apple does not support the Hi-Speed USB 2.0 standard under Mac OS 9.x. You will be limited to the slower transfer rates of the original USB standard. Are you operating in Mac OS 10.x? Apple has only recently begun incorporating native Hi-Speed USB 2.0 ports in their computers. To achieve Hi-Speed USB 2.0 transfer rates, you will need to add a Hi-Speed USB 2.0 PCI or PC card to your computer. Is the drive connected to a USB port on your computer, or to a USB hub? If your drive is connected to a USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them. Does your computer or operating system support Hi-Speed USB 2.0? See section 1.2. Minimum System Requirements.