Lacie Hard Disk User Manual - Page 27

Windows Troubleshooting, My Computer, Apple System Profiler, Devices and Volumes - driver

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LaCie Hard Disk • Design by Neil Poulton User Manual Troubleshooting page 27 Windows Troubleshooting Problem The drive is not recognized by the computer. FireWire 800 does not work under Windows 2000. The drive is working slowly. Question Solution Is there an icon for the drive in My Computer? Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Does your computer's configuration meet the minimum system requirements for use with this drive? See section 1.2. Minimum System Requirements for more information. Is the drive's power supply connected and turned on? Make sure that the power supply is properly connected (see section 2.1. Connecting The Power Supply), that the drive has been turned on by pressing the On/Off/Auto button the back of the drive, and that the outlet the power supply is connected to is also turned on. Did you follow the correct installation steps for the specific interface and operating system. Review the installation steps in section 2.2. Connecting the Interface Cable. Are both ends of the FireWire, eSATA or USB cables firmly attached? Check both ends of the FireWire, eSATA or USB cables and make sure that they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Have the USB, eSATA or FireWire drivers been installed correctly and enabled? Open Apple System Profiler and click on the Devices and Volumes tab. If your device is not listed, recheck the cables and try the other troubleshooting tips listed here. Is there a conflict with other device drivers or extensions? Contact LaCie Technical Support for help. Have you installed the Windows 2000 Service Pack 4? In order to operate FireWire 800 devices under Windows 2000, the Service Pack 4 update must be installed. This is a free download offered on Microsoft's website. Are there other USB, eSATA or FireWire devices connected to the same port or hub? Disconnect any other USB, eSATA or FireWire devices and see if the drive's performance increases.

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LaCie Hard Disk
• D
ESIGN
BY
N
EIL
P
OULTON
Troubleshooting
User Manual
page ²¶
Windows Troubleshooting
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Is there an icon for the drive in
My Computer
?
Go into
My Computer
and look for an icon and drive letter assigned
to the LaCie drive. If the drive does not appear, follow the rest of the
Troubleshooting tips to isolate the problem.
Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?
See section
1.2. Minimum System Requirements
for more information.
Is the drive’s power supply
connected and turned on?
Make sure that the power supply is properly connected (see section
2.1. Connecting The Power Supply
), that the drive has been turned on by
pressing the On/Off/Auto button the back of the drive, and that the
outlet the power supply is connected to is also turned on.
Did you follow the correct
installation steps for the spe-
cific interface and operating
system.
Review the installation steps in section
2.2. Connecting the Interface Cable
.
Are both ends of the FireWire,
eSATA or USB cables firmly
attached?
Check both ends of the FireWire, eSATA or USB cables and make sure
that they are fully seated in their respective ports. Try disconnecting the
cables, waiting 10 seconds, and then reconnecting them. If the drive is
still not recognized, restart your computer and try again.
Have the USB, eSATA or
FireWire drivers been installed
correctly and enabled?
Open
Apple System Profiler
and click on the
Devices and Volumes
tab. If your device is not listed, recheck the cables and try the other
troubleshooting tips listed here.
Is there a conflict with other
device drivers or extensions?
Contact LaCie Technical Support for help.
FireWire 800 does not
work under Windows
2000.
Have you installed the Win-
dows 2000 Service Pack 4?
In order to operate FireWire 800 devices under Windows 2000, the
Service Pack 4 update must be installed. This is a free download of-
fered on Microsoft’s website.
The drive is working
slowly.
Are there other USB, eSATA or
FireWire devices connected to
the same port or hub?
Disconnect any other USB, eSATA or FireWire devices and see if the
drive’s performance increases.