Lacie Mirror User Manual - Page 26

TROUBLESHOOTING TOPICS Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab. All Users Problem: My file transfers are too slow. Q: Are there other USB devices connected to the same port or hub? A: Disconnect any other USB devices and see if the drive's performance increases. Q: Is the drive connected to a USB 2.0 port on your computer or hub? A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB 3.0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 3.0 transfer speeds. Q: Is the drive connected to a SuperSpeed USB 3.0 port on your computer? A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Q: Does your computer or operating system support SuperSpeed USB 3.0? A: Refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check the minimum system requirements. Q: Is your computer's internal hard drive limiting transfer speeds? A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will limit the transfer speed since the internal drive's transfer speed will be significantly less than that of your LaCie USB 3.0 hard disk. Q: What do I do if I lose my USB 3.0 cable? A: You can purchase a replacement cable from www.lacie.com/accessories/. Alternatively, you can use a USB 2.0 cable, but in this case your transfer speeds will be limited to USB 2.0 speeds. LaCie Mirror User Manual 26