Lacie Mirror User Manual - Page 28

Windows XP, Vista, and Windows 8, Problem: The drive icon doesn't appear in My Computer/Computer. - review

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Page 28 highlights

Q: Does your computer's configuration meet the minimum system requirements for use with this drive? A: Refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check the minimum system requirements. Q: Did you follow the correct installation steps for your operating system? A: Review the installation steps in Getting Connected and check if the instructions have been followed as presented. Still not working? There may be a hardware defect or other problem. Time to contact www.lacie.com/support/. Windows XP, Vista, Windows 7, and Windows 8 Problem: The drive icon doesn't appear in My Computer/Computer. Q: Are both ends of the USB cable firmly attached? A: Check both ends of the USB cable and make sure that they are fully seated in their respective ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a different USB cable. If the drive is still not recognized, restart your computer and try again. Still not working? Read on. Q: Is the drive receiving sufficient power? A: If the drive is connected to your computer via USB and does not appear in Disk Manager, the drive may not be receiving enough power from the USB bus on your computer. Try connecting a USB-Y cable as described in section USB-Y Cable. Q: Is the drive listed in Device Manager? A: All LaCie drives appear in at least one place in Device Manager. To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option doesn't appear by default, so press [Windows-button] and [R] on your keyboard. Enter the command: devmgmt.msc Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It might be necessary to click on + on the left side. If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive. Q: Does the hard appear at all? A: Proceed to physical troubleshooting topics above. LaCie Mirror User Manual 28

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LaCie Mirror User Manual
28
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
A: Refer to the product packaging or consult the product support web page at
www.lacie.com/support/
to check
the minimum system requirements.
Q: Did you follow the correct installation steps for your operating system?
A: Review the installation steps in
Getting Connected
and check if the instructions have been followed as
presented.
Still not working? There may be a hardware defect or other problem. Time to contact
www.lacie.com/support/
.
Windows XP, Vista, Windows 7, and Windows 8
Problem: The drive icon doesn't appear in My Computer/Computer.
Q: Are both ends of the USB cable firmly attached?
A: Check both ends of the USB cable and make sure that they are fully seated in their respective ports. Try
disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a different USB cable. If the
drive is still not recognized, restart your computer and try again. Still not working? Read on.
Q: Is the drive receiving sufficient power?
A: If the drive is connected to your computer via USB and does not appear in Disk Manager, the drive may not
be receiving enough power from the USB bus on your computer. Try connecting a USB-Y cable as described in
section
USB-Y Cable
.
Q: Is the drive listed in Device Manager?
A: All LaCie drives appear in at least one place in Device Manager.
To access Device Manager, click on
Start
and select
Run
from the menu. In Windows Vista, the 'Run' option
doesn't appear by default, so press [Windows-button] and [R] on your keyboard.
Enter the command:
devmgmt.msc
Click
OK
and the Device Manager program will open. For troubleshooting, look in the
Disk Drives
section. It
might be necessary to click on
+
on the left side.
If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive.
Q: Does the hard appear at all?
A: Proceed to physical troubleshooting topics above.