Lacie Rugged USB 3.0 User Manual - Page 24

Windows Troubleshooting, - driver

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LaCie Rugged USB 3.0 • Design by Neil Poulton User Manual Troubleshooting page 24 4.2. Windows Troubleshooting Problem The drive is not running noticeably faster when connected via SuperSpeed USB 3.0. The drive is not recognized by the computer. Question Solution Is the drive connected to a USB port on your computer, or to a USB hub? If your drive is connected to a USB port or hub, this is normal. A SuperSpeed USB 3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Is the drive connected to a SuperSpeed USB 3.0 port on your computer? Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Does your computer or operating system support SuperSpeed USB 3.0? See section 1.2. Minimum System Requirements. Is there an icon for the drive in My Computer? Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Does your computer's configuration meet the minimum system requirements for use with this drive? See section 1.2. Minimum System Requirements for more information. Is the drive receiving sufficient power? If the drive is connected to your computer via USB and does not appear to mount, the drive may not be receiving enough power from the USB bus on your computer. Try connecting the USB power sharing cable as described in section 1.4. Cables and Connectors. Did you follow the correct installation steps for the specific interface and operating system? Review the installation steps in sections 2.1. STEP 1: Connecting the Interface Cable and 2.2. STEP 2: Launching LaCie Setup Assistant. Are both ends of the USB cable firmly attached? Check both ends of the USB cable and make sure that they are fully seated in their respective ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it. If the drive is still not recognized, restart your computer and try again. Is there a conflict with other device drivers or extensions? Contact LaCie Technical Support for help. continued on the next page>>

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LaCie Rugged USB 3.0
• D
ESIGN
BY
N
EIL
P
OULTON
Troubleshooting
User Manual
page 24
4.2. Windows Troubleshooting
Problem
Question
Solution
The drive is not running
noticeably faster when
connected via Super-
Speed USB 3.0.
Is the drive connected to a
USB port on your computer, or
to a USB hub?
If your drive is connected to a USB port or hub, this is normal. A Super-
Speed USB 3.0 device can only operate at USB 3.0 performance levels
when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB
3.0 device will operate at the slower USB transfer rates.
Is the drive connected to a
SuperSpeed USB 3.0 port on
your computer?
Check to see that the SuperSpeed USB 3.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, uninstall the
drivers and re-install them.
Does your computer or oper-
ating system support Super-
Speed USB 3.0?
See section
1.2. Minimum System Requirements
.
The drive is not recog-
nized by the computer.
Is there an icon for the drive in
My Computer
?
Go into
My Computer
and look for an icon and drive letter assigned to the
LaCie drive. If the drive does not appear, follow the rest of the Trouble-
shooting tips to isolate the problem.
Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?
See section
1.2. Minimum System Requirements
for more information.
Is the drive receiving sufficient
power?
If the drive is connected to your computer via USB and does not appear to
mount, the drive may not be receiving enough power from the USB bus on
your computer. Try connecting the USB power sharing cable as described
in section
1.4. Cables and Connectors
.
Did you follow the correct
installation steps for the spe-
cific interface and operating
system?
Review the installation steps in sections
2.1. STEP 1: Connecting the Inter-
face Cable
and
2.2. STEP 2: Launching LaCie Setup Assistant
.
Are both ends of the USB
cable firmly attached?
Check both ends of the USB cable and make sure that they are fully seated
in their respective ports. Try disconnecting the cable, waiting 10 seconds,
and then reconnecting it. If the drive is still not recognized, restart your
computer and try again.
Is there a conflict with other
device drivers or extensions?
Contact LaCie Technical Support for help.
continued on the next page>>