Lantronix E-MCR-05 User Guide Rev C PDF 660.15 KB - Page 11

Transition Networks E-MCR-05 User Guide Return Instructions Send the defective product postage and insurance prepaid to the following address: Transition Networks, Inc. 10900 Red Circle Drive Minnetonka, MN 55343 USA Attn: RETURNS DEPT: CRA/RMA Failure to properly protect the product during shipping may void this warranty. The return authorization number must be written on the outside of the carton to ensure its acceptance. We cannot accept delivery of any equipment that is sent to us without a CRA or RMA number. CRA's are valid for 60 days from the date of issuance. An invoice will be generated for payment on any unit(s) not returned within 60 days. Upon completion of a demo/ evaluation test period, units must be returned or purchased within 30 days. An invoice will be generated for payment on any unit(s) not returned within 30 days after the demo/ evaluation period has expired. The customer must pay for the non-compliant product(s) return transportation costs to Transition Networks for evaluation of said product(s) for repair or replacement. Transition Networks will pay for the shipping of the repaired or replaced inwarranty product(s) back to the customer (any and all customs charges, tariffs, or/and taxes are the customer's responsibility). Before making any non-warranty repair, Transition Networks requires a $200.00 charge plus actual shipping costs to and from the customer. If the repair is greater than $200.00, an estimate is issued to the customer for authorization of repair. If no authorization is obtained, or the product is deemed not repairable, Transition Networks will retain the $200.00 service charge and return the product to the customer not repaired. Non-warranted products that are repaired by Transition Networks for a fee will carry a 180-day limited warranty. All warranty claims are subject to the restrictions and conventions set forth by this document. Transition Networks reserves the right to charge for all testing and shipping incurred, if after testing, a return is classified as "No Problem Found." THIS WARRANTY IS YOUR ONLY REMEDY. NO OTHER WARRANTIES, SUCH AS FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSED OR IMPLIED. TRANSITION NETWORKS IS NOT LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, ARISING FROM ANY CAUSE OR THEORY. AUTHORIZED RESELLERS ARE NOT AUTHORIZED TO EXTEND ANY DIFFERENT WARRANTY ON TRANSITION NETWORKS'S BEHALF. Record of Revisions Rev Date Notes A 5/12/08 Initial release. B 9/7/10 Update text and graphics. C 8/20/19 Update to current build and format. Trademark Notices: All trademarks and registered trademarks are the property of their respective owners. Copyright Restrictions: © 2010-2019 Transition Networks. All rights reserved. No part of this work may be reproduced or used in any form or by any means - graphic, electronic or mechanical - without written permission from Transition Networks. 33392 Rev. C https://www.transition.com/ Page 11 of 12