Lantronix NM2-GXE-01 Series Installation Guide Rev D - Page 15

Lantronix NM2-GXE-2230-xx-01 Install Guide For More Information To view the Dell™ OptiPlex™ User's Guide at Microsoft Windows Help and Support Center: 1. Click Start → Help and Support → Dell User and System Guides → System Guides. 2. Click the User's Guide for your computer. The User's Guide is also available on the optional Drivers and Utilities media. Support for Wyse 7040/7050 Thin Client is on the Dell Wyse support page. Troubleshooting This section lists some common problems, their causes, and potential recovery steps. 1. Confirm the Pre-Installation Checklist items on page 11. 2. Verify the Hardware Installation Procedure on page 12. 3. Check the LEDs; see Specifications on page 6. 4. Check that the cabling is securely attached. See the FOA troubleshooting guide or the SFP manual. Check for a mismatch of speed, duplex, protocol, or cable type. 5. Use the troubleshooting procedures in the Dell™ OptiPlex™ User's Guide. 6. Use the troubleshooting procedures on the PXE Boot Loader webpage as required. 7. Use the troubleshooting procedures on the Intel i210 PROSet Drivers webpage as required. 8. Verify that the link partner is active and can send/receive traffic; make sure partner settings match; verify that the port is enabled; try connecting to another port or link partner. Check for incompatible or conflicting devices / settings. 9. Run Windows Device Manager and scan for changes. 10. Check if the PC's BIOS version is appropriate and update to the latest. See the PC documentation. 11. Run the PC diagnostics (e.g., Dell Quick Test or Dell pre-boot diagnostics). 12. Automatically detect and update drivers and software if you are connected to the Internet from the computer that needs updated drivers from http://www.intel.com/support/network/sb/CS-031482.htm. 13. Record information and contact Technical Support. See Recording Model and System Information below. 33724 Rev. D https://www.lantronix.com/ Page 15 of 18