Lantronix SESPM Series Switch Manager Mobile App User Guide Rev D PDF 1.86 MB - Page 22

Troubleshooting

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Transition Networks Switch Manager Mobile App User Guide Troubleshooting Use the NFC app to configure before or during installation. Use the BLE app to troubleshoot after installation. See the Install Guide for PoE Modes, Compliance, Standards and Troubleshooting, and other related topics. 1. Check the Release Notes for any known issues. 2. Verify your port configuration. See the Install Guide. 3. Verify the "Console Port Setup" in the Install Guide. 4. Verify the CLI command syntax, parameters, and mode; see the Operation Guide. 5. Verify the Web UI operation; see the specific Web UI module in the Operation Guide. 6. Re-try the attempted operation from another UI (e.g., try Web UI). 7. Monitor and document LED conditions; see the Operation Guide. 8. Verify the switch firmwares are the latest versions and upgrade if available. 9. If a suspected PoE issue, see the Operation Guide. 10. Make sure related hardware (Camera, WAP, SFP, Injector, etc.) is connected and operating correctly. See the related device manuals and helps. 11. Check and update your Android version. 12. See "NFC Troubleshooting" on page 22 if an NFC issue. 13. See "Bluetooth Troubleshooting" on page 22 if a Bluetooth issue. 14. Contact Tech Support; see "Contact Us" on page 23. NFC Troubleshooting Check if you have NFC. Not all phones and tablets have NFC. Check your phone's Settings menu: 1. On your Android device, tap on Settings. 2. Tap More. 3. Scroll down and you should see NFC and Android Beam options. If your device has NFC, check that the chip and Android Beam are activated so that you can use NFC: 1. Go to Settings > More. 2. Tap on the NFC switch to activate it. The Android Beam function will also automatically turn on. 3. If the Android Beam does not automatically turn on, just tap it and select Yes to turn it on. 4. If you still have issues, see the Android NFC webpage. Check that NFC is enabled on the switch. Using the web GUI, go to Security, Management, NFC. If NFC State is Disabled, change to Enabled, hit Apply, and save the configuration. 33789 Rev. D https://www.transition.com Page 22 of 27

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Transition Networks
Switch Manager Mobile App User Guide
33789 Rev. D
Page
22
of
27
Troubleshooting
Use the NFC app to configure before or during installation. Use the BLE app to troubleshoot after installation.
See the Install Guide for PoE Modes, Compliance, Standards and Troubleshooting, and other related topics.
1.
Check the Release Notes for any known issues.
2.
Verify your port configuration. See the Install Guide.
3.
Verify the
“
Console Port Setup
”
in the Install Guide.
4.
Verify the CLI command syntax, parameters, and mode; see the Operation Guide.
5.
Verify the Web UI operation; see the specific Web UI module in the Operation Guide.
6.
Re-try the attempted operation from another UI (e.g., try Web UI).
7.
Monitor and document LED conditions; see the Operation Guide.
8.
Verify the switch firmwares are the latest versions and upgrade if available.
9.
If a suspected PoE issue, see the Operation Guide.
10.
Make sure related hardware (Camera, WAP, SFP, Injector, etc.) is connected and operating correctly.
See the related device manuals and helps.
11.
Check and update your
Android version
.
12.
See
“
NFC Troubleshooting
”
on page
22
if an NFC issue.
13.
See
“Bluetooth Troubleshooting”
on page
22
if a Bluetooth issue.
14.
Contact Tech Support; see
“
Contact Us
”
on page
23
.
NFC Troubleshooting
Check if you have NFC. Not all phones and tablets have NFC. Chec
k your phone’s Settings menu:
1.
On your Android device, tap on Settings.
2.
Tap More.
3.
Scroll down and you should see NFC and Android Beam options.
If your device has NFC, check that the chip and Android Beam are activated so that you can use NFC:
1.
Go to Settings > More.
2.
Tap on the NFC switch to activate it. The Android Beam function will also automatically turn on.
3.
If the Android Beam does not automatically turn on, just tap it and select Yes to turn it on.
4.
If you still have issues, see the
Android NFC webpage
.
Check that NFC is enabled on the switch. Using the web GUI, go to Security, Management, NFC. If NFC State is
Disabled, change to Enabled, hit Apply, and save the configuration.