Lantronix WiPort WiPort - User Guide - Page 86

Technical Support, Middle East, and Africa

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10: Troubleshooting Problem/Message Reason When connecting to the WebManager within the device server, the No Connection With The Device Server message displays. Your computer is not able to connect to port 30718 (77FEh) on the device server. Solution Make sure that port 30718 (77FEh) is not blocked with any router that you are using on the network. Also, make sure that port 77FEh is not disabled within the Security settings of the device server. Technical Support If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, contact Lantronix Tech Support as follows: To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support. Technical Support Europe, Middle East, and Africa Phone: +33 (0)1 39 30 41 72 Germany: +49 (0) 180 500 13 53 Email: [email protected] or [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at www.lantronix.com/support. When you report a problem, please provide the following information:  Your name, and your company name, address, and phone number   Lantronix model number  Lantronix MAC number  Software version (on the first screen shown when you Telnet to port 9999)  Description of the problem  Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem). WiPort User Guide 86

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10: Troubleshooting
Problem/Message
Reason
Solution
When connecting to the Web-
Manager within the device
server, the
No Connection With
The Device Server
message
displays.
Your computer is not able to
connect to port 30718 (77FEh)
on the device server.
Make sure that port 30718
(77FEh) is not blocked with any
router that you are using on the
network. Also, make sure that port
77FEh is not disabled within the
Security settings of the device
server.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, contact Lantronix Tech Support as follows:
To check our online knowledge base or send a question to Technical Support, go to
.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0)1 39 30 41 72
Germany: +49 (0) 180 500 13 53
Email:
or
Firmware downloads, FAQs, and the most up-to-date documentation are available at
www.lantronix.com/support
.
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).
WiPort User Guide
86