Lantronix XChip Direct XChip Direct - User Guide - Page 57

Technical Support, Middle East, and Africa

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11: Troubleshooting Problem/Message You can ping the XPort Direct, but not Telnet to the XPort Direct on port 9999. Reason There may be an IP address conflict on your network You are not Telneting to port 9999. The Telnet configuration port (9999) is disabled within the XPort Direct security settings. Solution Turn the XPort Direct off and then issue the following commands at the DOS prompt of your computer: ARP -D X.X.X.X (X.X.X.X is the IP of the XPort Direct). PING X.X.X.X (X.X.X.X is the IP of the XPort Direct). If you get a response, then there is a duplicate IP address on the network. If you do not get a response, use the serial port to verify that Telnet is not disabled. Technical Support If you experience an error that is not described in this chapter, or if you are unable to fix the error, you have the following options: To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support. Technical Support Europe, Middle East, and Africa Phone: +33 (0) 1 39 30 41 72 Email: [email protected] or [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support When you report a problem, please provide the following information: ‹ Your name, and your company name, address, and phone number  ‹ Lantronix model number ‹ Lantronix MAC number ‹ Software version (on the first screen shown when you Telnet to port 9999) ‹ Description of the problem ‹ Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem). DeviceLinx™ XPort Direct/XChip Direct SoC User Guide 57

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11: Troubleshooting
DeviceLinx™
XPort Direct/XChip Direct SoC User Guide
57
Problem/Message
Reason
Solution
You can ping the XPort Direct,
but not Telnet to the XPort Direct
on port 9999.
There may be an IP
address conflict on your
network
You are not Telneting to
port 9999.
The Telnet configuration
port (9999) is disabled
within the XPort Direct
security settings.
Turn the XPort Direct off and
then issue the following
commands at the DOS prompt
of your computer:
ARP -D X.X.X.X (X.X.X.X is
the IP of the XPort Direct).
PING X.X.X.X (X.X.X.X is the
IP of the XPort Direct).
If you get a response, then
there is a duplicate IP address
on the network. If you do not
get a response, use the serial
port to verify that Telnet is not
disabled.
Technical Support
If you experience an error that is not described in this chapter, or if you are unable to
fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to
.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email:
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).