Lenovo 62 User guide - (Tower Form Factor) Lenovo 62 Desktop
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- Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 1
Lenovo User Guide Machine Types: 2122, 2123, 2124, and 2125 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 2
it supports, be sure to read and understand the "Important safety information" on page v and Appendix A "Notices" on page 103. First Edition (January 2013) © Copyright Lenovo 2013. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 3
Contents Important safety information v Service and upgrades v Static electricity prevention v Power Panel . . . 20 Using CDs and DVDs 20 Handling and storing CD and DVD media . . 20 © Copyright Lenovo 2013 Playing a CD or DVD 21 Recording a CD or DVD 21 Chapter 3. You and your computer . . - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 4
94 Software problems 95 USB problems 96 Diagnostic programs 96 Lenovo Solution Center 96 Lenovo ThinkVantage Toolbox 97 PC-Doctor for DOS 97 Chapter 11. Getting information, help, and service 99 Information resources 99 Lenovo ThinkVantage Tools 99 Lenovo Welcome 99 Help and Support 99 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 5
Union 111 Appendix D. Restriction of Hazardous Substances Directive (RoHS) . . . . 113 China RoHS 113 Turkish RoHS 113 Ukraine RoHS 113 India RoHS 114 Index 115 © Copyright Lenovo 2013 iii - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 6
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(PDF) version from the Lenovo® Support Web site at http://support.lenovo.com. The Lenovo Support Web site also provides the Safety, Warranty, and Setup Guide and this User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 8
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside for more information if you have questions about power loads, power requirements, and input ratings. vi Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 9
high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2013 vii - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 10
may be a remote risk of electric shock from lightning. • Do not use the telephone to report a gas leak in the vicinity of the leak. viii Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 11
has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Cleaning and maintenance Keep your computer detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2013 ix - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 12
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software programs provided by Lenovo, and locations of : • Go into the Setup Utility program by following the instructions in Chapter 7 "Using the Setup Utility program" on page microprocessor • Intel Pentium® microprocessor Memory Your computer supports up to two double data rate 3 unbuffered - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 14
on Ring, sometimes referred to as Wake on Modem, is a specification that allows supported computers and devices to resume from sleep or hibernation mode. • Windows Management Instrumentation ( interface through which instrumented components provide information and notification. 2 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 15
watt power supply with a manual voltage-selection switch • Support for a padlock For more information, see Chapter 4 "Security" on page 27. Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see "Lenovo - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 16
tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 17
range: Minimum: 200 V ac Maximum: 240 V ac Input frequency range: 50 to 60 Hz Voltage-selection switch setting: 230 V ac Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 18
. Note: If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed, it indicates that you need to install the program manually. To install the program manually, double-click the program icon. Then, follow the instructions on the screen. When the installation process - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 19
for the desired program. Your computer supports the following Lenovo programs: • Fingerprint Software • Lenovo Companion • Lenovo Settings • Lenovo Solution Center • Lenovo QuickLaunch • Lenovo Support • Password Manager • System Update An introduction to Lenovo programs This topic provides a brief - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 20
creating and managing multiple network profiles. • Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 21
the Windows 7 operating system. If your Windows 7 model is not preinstalled with the SimpleTap program, you can download it from http://www.lenovo.com/support. • System Update The System Update program helps you keep the software on your computer up-to-date by downloading and installing software - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 22
drive activity indicator 2 Power indicator 3 Power switch 4 Optical drive eject/close button 5 USB connector (USB port 1) 6 Headphone connector 7 Microphone connector 8 USB connector (USB port 2) 10 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 23
Locating connectors on the rear of your computer Figure 2 "Rear connector locations" on page 11 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 24
see "Removing the computer cover" on page 34. 2 1 Figure 3. Component locations 1 Heat sink and fan assembly 2 Memory modules (2) 3 Front bezel 4 Hard disk drive 12 Lenovo User Guide 5 PCI card (installed in some models) 6 PCI Express x16 graphics card slot 7 System board 8 Power supply assembly - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 25
Locating parts on the system board Figure 4 "System board part locations" on page 13 shows the locations of the parts on the system board. Figure 4. System board part locations 1 4-pin power connector 2 Microprocessor 3 Microprocessor fan connector 4 Memory slot 1 (DIMM1) 5 Memory slot 2 (DIMM2) 6 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 26
types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so section in "Installing or replacing hardware" on page 33 for instructions on how to install or replace internal drives for your computer. hard disk drive bay 14 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 27
label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 6. Machine - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 28
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of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 "Getting information, help, and service" on page 99. Before using the Product Recovery discs, refer to the documentation - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 30
information center from Lenovo. Pressing the blue ThinkVantage button 7 operating system or the Lenovo PC Device Experience program on the Lenovo programs" on page 7. To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, see "Lenovo programs" on page 5. Follow the instructions - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 31
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button 2 Wheel 3 Secondary mouse button Use this button to select or start a program or menu item. Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 32
, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data. 20 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 33
hub in the center of the tray. If your drive has a snap hub, support the tray with one hand and then push on the center of the CD MovieFactory Lenovo Edition program, click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition ➙ Corel DVD MovieFactory Lenovo Edition. Follow the instructions - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 34
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vendors, or accessed through the World Wide Web: http://www.lenovo.com/healthycomputing Arranging your workspace To get the most from your . The backrest and seat of your chair should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 36
screen; try them only after you have exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth as directed power cords, see "Power cords and power adapters" on page vi. 24 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 37
automatically after you have used your computer for a time. Follow the instructions on the screen to register your computer. - For Windows 8: Open the Lenovo Support program. Then click Registration and follow the instructions on the screen to register your computer. Moving your computer to another - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 38
type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 39
" on page 68. • Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected. © Copyright Lenovo 2013 27 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 40
of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7. Installing a padlock 28 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 41
is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://support.lenovo.com Figure 8. Integrated cable lock Using passwords You can set a variety of passwords through the Microsoft Windows operating - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 42
computer provides the Windows Firewall. For details on using the Windows Firewall, refer to "Help and Support" on page 99. Protecting data against viruses Your computer is preinstalled with an antivirus program to help files must be kept up-to-date to guard against new viruses. 30 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 43
For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4. Security 31 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 44
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the "Important safety information" on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. Installing external options You can connect external - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 46
any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five the rear to remove it. Figure 9. Removing the computer cover 34 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 47
Attention: Do not open your computer or attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1. Turn off the - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 48
any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to install or replace a PCI card. Your computer has two PCI Express x1 card the computer cover. See "Removing the computer cover" on page 34. 36 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 49
3. At the rear of the computer, remove the screw that secures the PCI card latch. Figure 12. Removing the screw that secures the PCI card latch 4. Depending on whether you are installing or replacing a PCI card, do one of the following: • If you are installing a PCI card, remove the appropriate - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 50
: If you are installing a PCI Express x16 graphics card, make sure the memory slot retaining clips are closed before you install the graphics card. 38 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 51
: Do not open your computer or attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to install or replace a memory module. Your computer has two slots for installing or replacing DDR3 UDIMMs that provide up to - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 52
module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 16. Opening the retaining clips 40 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 53
lost. An error message is displayed when you turn on the computer. Refer to the "Lithium battery notice" in the Safety, Warranty, and Setup Guide for information about replacing and disposing of the battery. To replace the battery, do the following: 1. Turn off the computer and disconnect all power - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 54
any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the primary hard disk drive. To replace the primary hard disk drive, use the same way of installing the primary hard disk drive. 42 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 55
4. Disconnect the signal cable and the power cable from the hard disk drive. 5. Remove the four screws that secure the hard disk drive. Then, slide the hard disk drive out of the chassis. Figure 20. Removing the primary hard disk drive Chapter 5. Installing or replacing hardware 43 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 56
. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the "Important safety information" on page v. 44 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 57
This section provides instructions on how to install or replace the optical drive. Note: The optical drive is only available in some models. To replace an optical drive, do - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 58
another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to "Completing the parts replacement" on page 54. 46 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 59
the "Important safety information" on page v. This section provides instructions on how to replace the power supply assembly. Although there are . There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To replace - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 60
Install and tighten the four screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 9. Reconnect the power supply assembly cables to the system board and each of the drives. 10. reading and understanding the "Important safety information" on page v. 48 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 61
This section provides instructions on how to replace the heat sink and fan assembly. CAUTION: The heat sink and fan assembly might be very hot. Turn off the computer - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 62
any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot. bottom of it does not get in contact with anything. 50 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 63
5. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 28. Accessing the microprocessor 6. Lift the microprocessor straight up and out of the microprocessor socket. Figure 29. Removing the microprocessor Notes: a. Your microprocessor and socket might look - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 64
fan assembly. See "Replacing the heat sink and fan assembly" on page 48. 13. Reconnect all cables that were disconnected from the system board. 52 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 65
Attention: Do not open your computer or attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the front audio and USB assembly. To replace the front audio and USB assembly, do the following: 1. Turn off - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 66
attempt any repair before reading and understanding the "Important safety information" on page v. This section provides instructions on how to replace the keyboard or mouse. To replace the keyboard or mouse, do the cover. 3. If you have removed the front bezel, reinstall it. 54 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 67
the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the obtain device drivers for operating systems that are not preinstalled at http://support.lenovo.com. Installation instructions are provided in readme files with the device-driver files. Chapter - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 68
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device drivers • Solving recovery problems Notes: 1. The recovery manually before enabling its features. To install the Rescue and Recovery program, do the following: a. Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools, and double-click Enhanced Backup and Restore. b. Follow the instructions - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 70
instructions Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions begins. 4. Follow the instructions on the screen to drivers" on page 62. Performing backup and section provides instructions on how - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 71
➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 72
problems" on page 62. 4. Do one of the following: • To rescue files from your hard disk drive, click Rescue files and follow the instructions instructions " on page 62. Creating and provides instructions ➙ Lenovo ThinkVantage Tools the following instructions to use instructions to use the rescue - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 73
instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo the device driver using the INF file, refer to your Windows Help and Support information system for detailed information about how to install the device driver. Note - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 74
Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To use. 62 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 75
your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Restart your computer following the instructions on the screen. For more details about - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 76
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the Setup Utility program. See "Starting the Setup Utility program" on page 65. Then, follow the instructions on the screen. You can use either the keyboard or the mouse to navigate through BIOS menu choices following types of passwords are available: • Power-On Password © Copyright Lenovo 2013 65 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 78
a password To set, change, or delete a password, do the following: 1. Start the Setup Utility program. See "Starting the Setup Utility program" on page 65. 66 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 79
program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 80
up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 68 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 81
Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. • Enabling the - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 82
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they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are system program updates to create a system-program-update disc. Go to: http://support.lenovo.com To update (flash) the BIOS from a disc, do the following: - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 84
system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick instructions for updating (flashing) the BIOS from your operating system. 9. Print these instructions. This is very important because these instructions Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 85
The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo. 1. Go to http://support.lenovo.com. 2. Click Download & Drivers. 3. Select the machine type of your computer from the machine - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 86
most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or , you can download it from the Lenovo Support Web site at http://www.lenovo.com/support. Cleaning and maintenance With appropriate care cord. 74 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 87
protect the surfaces and ensure trouble-free operation. CAUTION: Be display or the keyboard. Optical mouse This section provides instructions on how to clean an optical mouse. An optical mouse back on. Display screen Dust buildup compounds problems associated with glare. Remember to clean your - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 88
, and any minor issues you might have experienced. A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have hard disk drive. 4. Unplug the power cords from electrical outlets. 76 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 89
shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage. Chapter 9. Preventing problems 77 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 90
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information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 92
information to find solutions to problems that have definite symptoms. If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 80 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 93
's instructions. Select the problem your computer is experiencing from the following list: • "Audio problems" on page 81 • "CD problems" on page 82 • "DVD problems" on page 83 • "Intermittent problems" cables are color-coded to match the connector. Chapter 10. Troubleshooting and diagnostics 81 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 94
see "Diagnostic programs" on page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. CD problems Select your symptom from the following list: as the Product Recovery CD, to start your computer" on page 83 82 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 95
"Diagnostic programs" on page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. DVD problems Select your symptom from the following list Symptom: Black screen instead of DVD video Chapter 10. Troubleshooting and diagnostics 83 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 96
the diagnostic programs (see "Diagnostic programs" on page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. Invalid disc or no disc found message Symptom: Invalid disc or no disc found message Actions: 84 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 97
page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. Intermittent problems Symptom: A problem occurs only Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. Chapter 10. Troubleshooting and diagnostics 85 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 98
actions do not correct the problem, run the diagnostic programs (see "Diagnostic programs" on page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. not work Symptom: The wireless keyboard does not work. 86 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 99
or changing the settings might solve the problem. If these actions do not correct the problem, run the diagnostic programs (see "Diagnostic programs" on page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. The monitor works - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 100
Check the documentation that comes with your monitor to verify the supported refresh rates. • The monitor might be affected by interference do not correct the problem, your monitor might need service. See Chapter 11 "Getting information, help, and service" on page 99 for details. 88 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 101
problems" on page 89 • "A wireless LAN problem" on page 90 • "A wireless WAN problem" on page 91 • "Bluetooth problem" on page 91 For more information, see "Help and Support" on page 99. Ethernet problems For Ethernet problems then follow the instructions on the Troubleshooting and diagnostics 89 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 102
Click Update Driver Software, and then follow the instructions on the screen. • The switch port and -compliant (gigabit over copper). A wireless LAN problem Symptom: You cannot connect using the built-in Web site and verify the driver version supported by Access Connections is the latest documented - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 103
for each adapter. If these actions do not correct the problem, run the diagnostic programs (see "Diagnostic programs" on page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. Chapter 10. Troubleshooting and diagnostics 91 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 104
page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. Performance and lockup problems Poor performance and lockup problems can be a . Select each file category you want to delete, and then click OK. 92 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 105
features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. • Procedure 3 1. On the Windows 7 operating system, click Start -defragmentation process. Insufficient memory Symptom: Insufficient memory Chapter 10. Troubleshooting and diagnostics 93 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 106
one, is properly installed and firmly seated. If these actions do not correct the problem, run the diagnostic programs (see "Diagnostic programs" on page 96 for instructions). If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 99. 94 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 107
programs have built-in help systems that provide instructions for most tasks. If you are having difficulty problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 "Getting information, help, and service" on page 99 for details. Chapter 10. Troubleshooting - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 108
programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 109
an ISO image) of the diagnostic program from: http://support.lenovo.com 2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 110
Note: For additional help, press the F1 key. 4. Remove the diagnostic disc from the optical drive when you complete the diagnostic process. 98 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 111
Support The Windows Help and Support information system guides you to various help and support information from Lenovo and Microsoft, such as updating drivers, accessing programs, and accessing user manuals. To access the Windows Help and Support Purchase additional services, such as support for - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 112
you identify hardware problems. For instructions on using the diagnostic programs, see "Diagnostic programs" on page 96. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://support.lenovo.com Calling for service During the - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 113
not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS Service and to view a list of the countries where service is available, go to http://support.lenovo.com, click Product & Service Warranty, and follow the instructions - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 114
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and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 116
Corporation in the U.S. and/or other countries. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. 104 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 117
, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 118
of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements ätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. 106 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 119
current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://support.lenovo.com and click User Guides & Manuals - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 120
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equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling © Copyright Lenovo 2013 109 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 122
Lenovo Web site at http://www.lenovo.com/social_responsibility/us/en/sustainability/ptb_japan.html. Disposing of Lenovo computer components Some Lenovo ask for a repair service provided by Lenovo. If you have instructions. If you use a Lenovo computer um Produto Lenovo Fora A Lenovo possui um - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 123
and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix C. WEEE and recycling information 111 - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 124
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment ( - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 126
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. 114 Lenovo User Guide - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 127
support center 100 D deleting a password 66 Description 11 device drivers 55 devices, handling static-sensitive 33 diagnostics programs, using 100 diagnostics, troubleshooting fan assembly, replacing 48 help and service 100 getting 99 Help and Support 99 I important safety information v information - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 128
services 101 R rear connectors 11 recovering from a POST/BIOS update failure 72 software 57 116 Lenovo User Guide recovery boot-block 72 operations, backup and 58 problems, solving 62 68 serial port 12 service and help 100 customer support center 100 getting 99 services other 101 purchasing - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 129
71-72 trademarks 104 troubleshooting, basic 79 troubleshooting, diagnostics 79 U updating (flashing) the BIOS 71 system programs 71 updating (flashing) the BIOS 72 USB connector 12 using a rescue medium, creating and 60 diagnostic programs 100 documentation 100 other services 101 passwords 65 Setup - Lenovo 62 | User guide - (Tower Form Factor) Lenovo 62 Desktop - Page 130
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Lenovo
User Guide
Machine Types:
2122, 2123, 2124, and 2125