Lenovo IdeaCentre A720 Safety and Warranty guide V1.0.3 (English) - Page 25

BY LAW AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. AS SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, THE ABOVE LIMITATION ON DURATION MAY NOT APPLY TO YOU. How to Obtain Warranty Service If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: consumersupport.lenovo.com. Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider's normal service area. Contact a local Service Provider for information specific to your location. Customer Responsibilities for Warranty Service Before warranty service is provided, you must take the following steps: • follow the service request procedures specified by the Service Provider • backup or secure all programs and data contained in the product • provide the Service Provider with all system keys or passwords • provide the Service Provider with sufficient, free, and safe access to your facilities to perform service • remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service • remove all features, parts, options, alterations, and attachments not covered by the warranty • ensure that the product or part is free of any legal restrictions that prevent its replacement • if you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service What Your Service Provider Will Do to Correct Problems When you contact a Service Provider, you must follow the specified problem determination and resolution procedures. 20 Safety and warranty guide