Lenovo PC 300PL Quick Reference Guide - Page 27

Machine Type and Model, IBM FRU X.

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v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. Expert technical-support representatives are available to assist you with questions you might have on the following: v Setting up your computer and IBM monitor v Installing and setting up IBM options purchased from IBM or an IBM reseller v Arranging for service (on-site or carry-in) v Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM Netfinity Server, you are eligible for IBM Server Start Up Support. This service provides assistance for setting up your network operating system. You can find more information about IBM Server Start Up support at http://www.ibm.com/pc/qtechinfo/SCOD-44HJ9W.html In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Note: Response time will vary depending on the number and complexity of incoming calls. If possible, be at your computer when you call. Please have the following information ready: v Machine Type and Model v Serial numbers of your IBM hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information Phone numbers are subject to change without notice. For the most up-to-date phone numbers, go to http://www.ibm.com/pc/support and click HelpCenter phone list. Chapter 3. Getting help, service, and additional information 15

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v
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note:
All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
v
Identification of software problem sources
v
Configuration of BIOS as part of an installation or upgrade
v
Changes, modifications, or upgrades to device drivers
v
Installation and maintenance of network operating systems (NOS)
v
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Expert technical-support representatives are available to assist you with
questions you might have on the following:
v
Setting up your computer and IBM monitor
v
Installing and setting up IBM options purchased from IBM or an IBM
reseller
v
Arranging for service (on-site or carry-in)
v
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM Netfinity Server, you are eligible for IBM
Server Start Up Support. This service provides assistance for setting up your
network operating system. You can find more information about IBM Server
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Note:
Response time will vary depending on the number and complexity of
incoming calls.
If possible, be at your computer when you call. Please have the following
information ready:
v
Machine Type and Model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support and click
HelpCenter
phone list
.
Chapter 3. Getting help, service, and additional information
15