Lenovo S710 Lenovo S710 All-In-One Hardware Maintenance Manual - Page 51

Option problems, A wireless WAN problem, Bluetooth problems

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Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is displayed. For more information about the icon, see the Help in Access Connections. • Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information. A wireless WAN problem Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card. Action: Seek technical assistance for help to remove the unauthorized WAN card. See "Lenovo Support Web site" on page 29 for more information. Note: Some computer models do not have a wireless WAN. Bluetooth problems Bluetooth is available with some certain computer models. For Bluetooth problems, select your symptom from the following list: • "Sound does not come from the Bluetooth headphone" on page 45 • "PIM items sent from the Windows 7 operating system cannot be received correctly" on page 45 Sound does not come from the Bluetooth headphone Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open the Control Panel by clicking Start ➙ Control Panel. 3. Click Hardware and Sound ➙ Sound . 4. Select the Playback tab. 5. If you are using Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using AV profile, select Stereo Audio and click the Set Default button. 6. Click OK to close the Sound window. PIM items sent from the Windows 7 operating system cannot be received correctly Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device. Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system system might be saved as a file with the extension contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: • "An option that was just installed does not work" on page 46 Chapter 5. Troubleshooting and diagnostics 45

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Note:
If your computer is preinstalled with the Windows 7 operating system, click
Show hidden icons
in
the Windows notification area. The Access Connections icon is displayed. For more information about
the icon, see the Help in Access Connections.
•
Check Network Name (SSID), and your encryption information. Use Access Connections to verify this
case-sensitive information.
A wireless WAN problem
Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.
Action: Seek technical assistance for help to remove the unauthorized WAN card. See “Lenovo Support
Web site” on page 29 for more information.
Note:
Some computer models do not have a wireless WAN.
Bluetooth problems
Bluetooth is available with some certain computer models.
For Bluetooth problems, select your symptom from the following list:
•
“Sound does not come from the Bluetooth headphone” on page 45
•
“PIM items sent from the Windows 7 operating system cannot be received correctly” on page 45
Sound does not come from the Bluetooth headphone
Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker
even though the headset/headphone is connected using Headset profile or AV profile.
Action: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open the Control Panel by clicking
Start
➙
Control Panel
.
3. Click
Hardware and Sound
➙
Sound
.
4. Select the
Playback
tab.
5. If you are using Headset profile, select
Bluetooth Hands-free Audio
and click the
Set Default
button. If
you are using AV profile, select
Stereo Audio
and click the
Set Default
button.
6. Click
OK
to close the Sound window.
PIM items sent from the Windows 7 operating system cannot be received correctly
Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be
received correctly into the address book of any other Bluetooth-enabled device.
Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through
Bluetooth, a PIM item sent from the Windows 7 operating system system might be saved as a file with
the extension contact.
Option problems
Use this information to diagnose problems with Lenovo hardware options that do not have their own
troubleshooting information.
Select your symptom from the following list:
•
“An option that was just installed does not work” on page 46
Chapter 5
.
Troubleshooting and diagnostics
45