Lenovo ThinkCentre A61e User Guide - Page 35

PC-Doctor, Windows - desktop pc

Page 35 highlights

PC-Doctor for DOS or PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. (The log file created by PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.) PC-Doctor for Windows PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. This diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose your computer problem. PC-Doctor for DOS Depending upon your machine type and model, you might have either PC-Doctor for DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery workspace and runs independently of the Windows operating system. Use PC-Doctor for DOS if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic diskettes that you create. You can also run PC-Doctor for DOS from the Rescue and Recovery workspace. Note: Be sure to create a diagnostic CD image or diagnostic diskettes in case you are unable to run PC-Doctor for DOS from the Rescue and Recovery workspace. If you installed IBM PC DOS, you can download PC-Doctor for DOS from the Lenovo Web site at: www.lenovo.com/support. 1. Type your machine type and model number in the Enter a product number field. 2. Click Downloads and drivers in the Support & downloads left navigation. 3. Click PC-Doctor for DOS - Desktops. 4. Follow the instructions to download and install the software. Creating a diagnostic CD image To create a diagnostic CD image, download a self-starting bootable CD image (known as an .iso image) of the diagnostic program from http://www.lenovo.com/support/. After you download the image, you can create the CD using any CD burning software. If your computer does not have a CD burner or you do not have Internet access, see "Creating diagnostic diskettes" on page 28. Chapter 7. Troubleshooting and diagnostics 27

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PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE,
save
and
print
the
log
files
created
by
both
diagnostic
programs.
You
will
need
the
log
files
when
you
speak
to
a
Lenovo
technical
support
representative.
(The
log
file
created
by
PC-Doctor
for
Windows
is
automatically
saved
in
C:\PCDR\DETAILED.TXT.)
PC-Doctor
for
Windows
PC-Doctor
for
Windows
is
a
diagnostic
program
that
works
through
the
Windows
operating
system.
This
diagnostic
program
enables
you
to
view
symptoms
and
solutions
for
computer
problems,
access
the
Lenovo
troubleshooting
center,
update
system
drivers,
and
review
system
information.
To
run
PC-Doctor
for
Windows,
open
the
Start
menu
from
the
Windows
desktop,
select
All
Programs
,
select
PC-Doctor
for
Windows
,
and
click
PC-Doctor
for
Windows
.
Follow
the
instructions
on
the
screen.
For
additional
information
about
running
the
diagnostic
program,
refer
to
the
PC-Doctor
for
Windows
help
system.
If
you
still
suspect
a
problem
after
PC-Doctor
for
Windows
runs
successfully,
run
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
to
help
you
diagnose
your
computer
problem.
PC-Doctor
for
DOS
Depending
upon
your
machine
type
and
model,
you
might
have
either
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
on
your
Lenovo
computer.
The
PC-Doctor
for
DOS
diagnostic
program
is
part
of
the
Rescue
and
Recovery
workspace
and
runs
independently
of
the
Windows
operating
system.
Use
PC-Doctor
for
DOS
if
you
are
unable
to
start
the
Windows
operating
system
or
if
PC-Doctor
for
Windows
has
not
been
successful
in
isolating
a
possible
problem.
You
can
run
PC-Doctor
for
DOS
from
a
diagnostic
CD
image
or
diagnostic
diskettes
that
you
create.
You
can
also
run
PC-Doctor
for
DOS
from
the
Rescue
and
Recovery
workspace.
Note:
Be
sure
to
create
a
diagnostic
CD
image
or
diagnostic
diskettes
in
case
you
are
unable
to
run
PC-Doctor
for
DOS
from
the
Rescue
and
Recovery
workspace.
If
you
installed
IBM
PC
DOS,
you
can
download
PC-Doctor
for
DOS
from
the
Lenovo
Web
site
at:
www.lenovo.com/support.
1.
Type
your
machine
type
and
model
number
in
the
Enter
a
product
number
field.
2.
Click
Downloads
and
drivers
in
the
Support
&
downloads
left
navigation.
3.
Click
PC-Doctor
for
DOS
-
Desktops
.
4.
Follow
the
instructions
to
download
and
install
the
software.
Creating
a
diagnostic
CD
image
To
create
a
diagnostic
CD
image,
download
a
self-starting
bootable
CD
image
(known
as
an
.iso
image)
of
the
diagnostic
program
from
After
you
download
the
image,
you
can
create
the
CD
using
any
CD
burning
software.
If
your
computer
does
not
have
a
CD
burner
or
you
do
not
have
Internet
access,
see
“Creating
diagnostic
diskettes”
on
page
28.
Chapter
7.
Troubleshooting
and
diagnostics
27