Lenovo ThinkPad 11e Chromebook Hardware Maintenance Manual - ThinkPad 11e Chro - Page 33

General checkout, What to do first

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Chapter 3. General checkout This chapter introduces following information: • "What to do first" on page 27 • "Power system checkout" on page 28 Be sure to read the following important notes. Important: • Only certified trained personnel should service the computer. Personnel repairing the Lenovo Chromebook computer must have completed the certification course number RTPW1170 or CTPi217. • Before replacing any Field replaceable Unit (FRU), read the entire page on removing and replacing FRUs. • When you replace FRUs, it is recommended use new nylon-coated screws. • Be extremely careful during such write operations as copying, saving, or formatting. The sequence of the drives in the computer that you are servicing might have been altered. If you select an incorrect drive, data or programs might be overwritten. • Replace a FRU only with another FRU of the correct model. When you replace a FRU, ensure that the model of the machine and the FRU part number are correct by referring to the web site: http://www.lenovo.com/serviceparts-lookup • A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for various reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU. • Be careful not to replace a nondefective FRU. What to do first When you return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it: 1. Name and phone number of service technician 2. Date of service 3. Date on which the machine failed 4. Date of purchase 5. Failure symptoms, error codes appearing on the display, and beep symptoms 6. Procedure index and page number in which the failing FRU was detected 7. Failing FRU name and part number 8. Machine type, model number, and serial number 9. Customer's name and address Note: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use. Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list: © Copyright Lenovo 2014 27

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Chapter 3. General checkout
This chapter introduces following information:
• “What to do first” on page 27
• “Power system checkout” on page 28
Be sure to read the following important notes.
Important:
•
Only certified trained personnel should service the computer. Personnel repairing the Lenovo
Chromebook computer must have completed the certification course number RTPW1170 or
CTPi217.
•
BeforereplacinganyFieldreplaceableUnit(FRU),readtheentirepageonremovingandreplacing
FRUs.
•
WhenyoureplaceFRUs,itisrecommendedusenewnylon-coatedscrews.
•
Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.
The sequence
of the drives in the computer that you are servicing might have been altered. If you select an incorrect
drive, data or programs might be overwritten.
•
Replace a FRU only with another FRU of the correct model.
When you replace a FRU, ensure
that the model of the machine and the FRU part number are correct by referring to the web site:
•
A FRU should not be replaced because of a single, unreproducible failure.
Single failures can
occur for various reasons that have nothing to do with a hardware defect, such as cosmic radiation,
electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you
suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do
not replace the FRU.
•
Be careful not to replace a nondefective FRU.
What to do first
When you return a FRU, you must include the following information in the parts exchange form or parts
return form that you attach to it:
1. Name and phone number of service technician
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Note:
During the warranty period, the customer may be responsible for repair costs if the computer damage
was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper
maintenance by the customer. Following is a list of some common items that are not covered under warranty
and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is covered under the warranty
by referring to the following list:
© Copyright Lenovo 2014
27