Lenovo ThinkPad 11e (English) User Guide - Page 118

Solving recovery problems, Recovery information for the Windows 8.1 operating system

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Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see "Making sure device drivers are current" on page 76. Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See "Creating and using a rescue medium" on page 100. • Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive or solid-state drive to the factory default settings. See "Creating and using recovery media" on page 97. Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive or solid-state drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device sequence. You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the ThinkPad Setup program. For detailed information on how to temporarily or permanently change the startup device sequence, see "Startup menu" on page 69. It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Recovery information for the Windows 8.1 operating system This section provides information about the recovery solutions for the Windows 8.1 operating system. A Windows recovery image is preinstalled in the recovery partition on your computer. The Windows recovery image enables you to refresh your computer, or reset your computer to the factory default settings. You can create recovery media as backups or replacement for the Windows recovery image. With the recovery media, you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8.1 operating system. It is recommended that you create recovery media as early as possible. For more information, see "Creating and using recovery media" on page 103. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings. Attention: If you refresh your computer, the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled, but all other programs will be removed. To refresh your computer, do the following: 1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Refresh your PC without affecting your files section, click Get started. 3. Follow the instructions on the screen to refresh your computer. Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings. 102 User Guide

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Attention:
If you need updated device drivers for your computer, do not download them from the Windows
Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are
current” on page 76.
Solving recovery problems
If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one
of the following:
•
Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue
medium” on page 100.
•
Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive
or solid-state drive to the factory default settings. See “Creating and using recovery media” on page 97.
Note:
If you are unable to access the Rescue and Recovery workspace or the Windows environment from
a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive or
solid-state drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the
startup device sequence. You must first make sure that your rescue device is set as the first boot device in
the startup device sequence in the ThinkPad Setup program. For detailed information on how to temporarily
or permanently change the startup device sequence, see “Startup menu” on page 69.
It is important to create a rescue medium and a set of recovery media as early as possible and store them
in a safe place for future use.
RecoveryinformationfortheWindows8.1operatingsystem
This section provides information about the recovery solutions for the Windows 8.1 operating system.
A Windows recovery image is preinstalled in the recovery partition on your computer. The Windows recovery
image enables you to refresh your computer, or reset your computer to the factory default settings.
You can create recovery media as backups or replacement for the Windows recovery image. With the
recovery media, you can troubleshoot and fix the problems on your computer even if you cannot start the
Windows 8.1 operating system. It is recommended that you create recovery media as early as possible. For
more information, see “Creating and using recovery media” on page 103.
Refreshing your computer
If your computer does not perform well and the problem might be caused by a recently installed program,
you can refresh your computer without losing your personal files or changing your settings.
Attention:
If you refresh your computer, the programs that came with your computer and the programs that
you installed from Windows Store will be reinstalled, but all other programs will be removed.
To refresh your computer, do the following:
1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click
Settings
➙
Change PC settings
➙
Updateandrecovery
➙
Recovery
.
2. In the
RefreshyourPCwithoutaffectingyourfiles
section, click
Getstarted
.
3. Follow the instructions on the screen to refresh your computer.
Resettingyourcomputertothefactorydefaultsettings
If you want to recycle your computer or just start over, you can reset your computer to the factory default
settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with
your computer, and reset all the settings to the factory default settings.
102
User Guide