Lenovo ThinkPad 380Z User's Guide for TP 380XD, TP 385XD - Page 169
CD-ROM Drive Problems
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Troubleshooting Charts CD-ROM Drive Problems Problem The CD-ROM does not work. You hear a noise from the CD-ROM drive when the CD-ROM is spinning. The CD-ROM tray does not open even if you press the CD-ROM eject button. The compact disc cannot be read. Action Make sure that: The computer power is turned on and a compact disc is in the CD-ROM drive. The CD-ROM drive tray is firmly closed. The device drivers are correctly installed. The CD-ROM drive cover might be bent. Have the computer serviced. Insert a pin into the CD-ROM emergency eject hole and eject the CD-ROM tray. Make sure that: The compact disc is not dirty. If it is, clean it with a CD-ROM cleaner kit. The compact disc is not defective. If it is, try another compact disc. The compact disc is placed in the tray with the label side up. The compact disc format conforms with one of the following: - Music CD - CD-ROM or CD-ROM XA - Multisession photo CD - Video CD Chapter 5. Solving Computer Problems 149