Lenovo ThinkPad 560Z TP 560Z User's Guide that was provided with the system in - Page 155
Customer Support and Service, Help by ThinkPad Web Site, Help by Telephone
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Title: C79FPMST CreationDate: 06/22/98 12:26:52 Customer Support and Service Customer Support and Service Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that addresses most needs are available for purchase. Help by ThinkPad Web Site You can get support and information at the ThinkPad Web site. The latest information about the ThinkPad computers http://www.ibm.com/thinkpad The technical support information http://www.pc.ibm.com/support IBM may make improvements or changes in these Web sites at any time without any notice. Help by Telephone You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Support Line. Experienced technical-support representatives will be on hand to assist you in answering any questions you might have, such as: How to set up your computer How to install and set up your IBM options purchased directly from IBM or through an IBM reseller How to use the 30-day support for the preinstalled operating system How to get service Please have the following information ready when you call: Serial number of your computer and proof of purchase Description of the problem Exact wording of the error message Hardware and software configuration information for your system Chapter 5. Getting Service 141