Lenovo ThinkPad 701 Service Guide - Page 17

Solving computer problems

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Chapter 2. Solving computer problems Note: If your system is running and Access Help is accessible, see Access Help. Diagnosing problems If you experience problems with your computer, use the following procedure as a starting point for solving them. v If you can start up the operating system, see "Diagnosing problems using Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)." v If you cannot start up the operating system, see "Diagnosing problems using PC-Doctor from the Rescue and Recovery workspace" on page 4. Diagnosing problems using Lenovo ThinkVantage Toolbox (Lenovo System Toolbox) If your computer is not operating properly, you may be able to diagnose the problem by having Lenovo ThinkVantage Toolbox (Lenovo System Toolbox) test components of your computer. To start this program, do as follows: For Windows 7: While the Windows operating system is running, press the ThinkVantage button. For Windows Vista and Windows XP: 1. Click Start. 2. Move the pointer to All Programs, to Lenovo Services, and then to Lenovo System Toolbox. For more information about this program, see the Help for the program. Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. © Copyright Lenovo 2009 3

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Chapter 2. Solving computer problems
Diagnosing problems
If you experience problems with your computer, use the following procedure
as a starting point for solving them.
v
If you can start up the operating system, see “Diagnosing problems using
Lenovo ThinkVantage Toolbox (Lenovo System Toolbox).”
v
If you cannot start up the operating system, see “Diagnosing problems
using PC-Doctor from the Rescue and Recovery workspace” on page 4.
Diagnosing problems using Lenovo ThinkVantage Toolbox (Lenovo
System Toolbox)
If your computer is not operating properly, you may be able to diagnose the
problem by having Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)
test components of your computer.
To start this program, do as follows:
For Windows 7:
While the Windows operating system is running, press the ThinkVantage
button.
For Windows Vista and Windows XP:
1.
Click
Start
.
2.
Move the pointer to
All Programs
, to
Lenovo Services
, and then to
Lenovo System Toolbox
.
For more information about this program, see the Help for the program.
Running any tests may take up to several minutes or longer. Make sure you
have time to run the entire test; do not interrupt the test while it is running.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
Note:
If your system is running and Access Help is accessible, see
Access Help
.
© Copyright Lenovo 2009
3