Lenovo ThinkPad Edge 11 Hardware Maintenance Manual - Page 29

General checkout, What to do first

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Chapter 3. General checkout This chapter presents following information: • "What to do first" on page 23 • "Checkout guide" on page 24 - "Diagnostics using PC-Doctor for DOS" on page 24 - "Testing the computer" on page 25 - "Detecting system information with PC-Doctor" on page 27 - "Lenovo ThinkVantage Toolbox" on page 29 - "FRU tests" on page 30 • "Power system checkout" on page 31 - "Checking the ac adapter" on page 31 - "Checking operational charging" on page 31 - "Checking the battery pack" on page 32 - "Checking the backup battery" on page 32 The descriptions in this chapter apply to any ThinkPad model that supports the PC-Doctor® for DOS diagnostics program. Some descriptions might not apply to your particular computer. Before you go to the checkout guide, be sure to read the following important notes. Important: • Only certified trained personnel should service the computer. • Before replacing any FRU, read the entire page on removing and replacing FRUs. • When you replace FRUs, use new nylon-coated screws. • Be extremely careful during such write operations as copying, saving, or formatting. Drives in the computer that you are servicing sequence might have been altered. If you select an incorrect drive, data or programs might be overwritten. • Replace a FRU only with another FRU of the correct model. When you replace a FRU, make sure that the model of the machine and the FRU part number are correct by referring to the FRU parts list. • A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU. • Be careful not to replace a nondefective FRU. What to do first When you do return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it: • Name and phone number of service technician • Date of service • Date on which the machine failed • Date of purchase • Failure symptoms, error codes appearing on the display, and beep symptoms • Procedure index and page number in which the failing FRU was detected • Failing FRU name and part number • Machine type, model number, and serial number • Customer's name and address © Copyright Lenovo 2010, 2012 23

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Chapter 3.
General checkout
This chapter presents following information:
•
“What to do first” on page 23
•
“Checkout guide” on page 24
–
“Diagnostics using PC-Doctor for DOS” on page 24
–
“Testing the computer” on page 25
–
“Detecting system information with PC-Doctor” on page 27
–
“Lenovo ThinkVantage Toolbox” on page 29
–
“FRU tests” on page 30
•
“Power system checkout” on page 31
–
“Checking the ac adapter” on page 31
–
“Checking operational charging” on page 31
–
“Checking the battery pack” on page 32
–
“Checking the backup battery” on page 32
The descriptions in this chapter apply to any ThinkPad model that supports the PC-Doctor
®
for DOS
diagnostics program. Some descriptions might not apply to your particular computer.
Before you go to the checkout guide, be sure to read the following important notes.
Important:
•
Only certified trained personnel should service the computer.
•
Before replacing any FRU, read the entire page on removing and replacing FRUs.
•
When you replace FRUs, use new nylon-coated screws.
•
Be extremely careful during such write operations as copying, saving, or formatting.
Drives in the
computer that you are servicing sequence might have been altered. If you select an incorrect drive,
data or programs might be overwritten.
•
Replace a FRU only with another FRU of the correct model.
When you replace a FRU, make sure that
the model of the machine and the FRU part number are correct by referring to the FRU parts list.
•
A FRU should not be replaced because of a single, unreproducible failure.
Single failures can occur
for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation,
electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you
suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do
not replace the FRU.
•
Be careful not to replace a nondefective FRU.
What to do first
When you do return a FRU, you must include the following information in the parts exchange form or
parts return form that you attach to it:
•
Name and phone number of service technician
•
Date of service
•
Date on which the machine failed
•
Date of purchase
•
Failure symptoms, error codes appearing on the display, and beep symptoms
•
Procedure index and page number in which the failing FRU was detected
•
Failing FRU name and part number
•
Machine type, model number, and serial number
•
Customer's name and address
© Copyright Lenovo 2010, 2012
23