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Lenovo ThinkPad Edge E335 (English) User Guide - Page 128

External monitor problems, Generic PnP Monitor

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External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press F6 and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to make sure that it works. 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported. - If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display. - If the external monitor supports a lower resolution than the computer display, view output on the external monitor only. (If you view output on both the computer display and the external monitor, the external monitor screen will be blank or distorted.) • Problem: You cannot set a higher resolution than the present one on your external monitor. Solution: - Make sure that the monitor information is correct. Do the following: 1. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 2. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 3. Click Advanced Settings. 4. Click the Adapter tab. 5. Make sure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 6. Click OK. If the information is incorrect, reinstall the device driver. - Check the monitor type and, if necessary, update the driver by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Click Advanced Settings. 6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise do the following. 7. If more than one monitor type is displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9. Click the Driver tab. 10. Click Update Driver. 114 User Guide

Section	Page
Read this first	5
Important safety information	6
Conditions that require immediate action	7
Safety guidelines	7
Chapter 1. Product overview	15
Locating computer controls, connectors, and indicators	15
Front view	15
Right-side view	17
Left-side view	18
Bottom view	19
Status indicators	20
Locating important product information	22
Machine type and model label	22
FCC ID and IC Certification number label	23
Certificate of Authenticity label	24
Features	24
Specifications	25
Operating environment	26
ThinkVantage programs	26
Accessing ThinkVantage programs on the Windows 7 operating system	26
Introduction to ThinkVantage programs	28
Chapter 2. Using your computer	31
Registering your computer	31
Frequently asked questions	31
Special keys and buttons	32
Using the UltraNav pointing device	35
Using the TrackPoint pointing device	35
Using the touch pad	37
Disabling the UltraNav pointing device and using an external mouse	38
Adding the UltraNav icon to the Windows notification area	38
Power management	38
Checking the battery status	38
Using the ac power adapter	39
Charging the battery	39
Maximizing the battery life	39
Managing the battery power	40
Power-saving modes	40
Handling the battery	41
Connecting to the network	42
Ethernet connections	43
Wireless connections	43
Using a projector or an external display	46
Changing display settings	47
Connecting a projector or an external monitor	47
Using dual displays	48
Using the NVIDIA Optimus Graphics feature	49
Using audio features	49
Using the integrated camera	50
Using a flash media card	51
Inserting a flash media card	51
Removing a flash media card	51
Chapter 3. You and your computer	53
Accessibility and comfort	53
Ergonomic information	53
Comfort	54
Accessibility information	54
Traveling with your computer	55
Travel tips	55
Travel accessories	55
Chapter 4. Security	57
Attaching a mechanical lock	57
Using passwords	57
Passwords and sleep mode	57
Typing passwords	57
Power-on password	58
Hard disk passwords	58
Supervisor password	60
Hard disk security	62
Notice on deleting data from your hard disk drive or solid state drive	62
Using firewalls	63
Protecting data against viruses	63
Chapter 5. Recovery overview	65
Creating and using a recovery media	65
Performing backup and recovery operations	66
Using the OneKey Recovery Pro workspace	67
Creating and using a rescue medium	68
Reinstalling preinstalled applications and device drivers	69
Solving recovery problems	70
Chapter 6. Replacing devices	71
Static electricity prevention	71
Replacing the battery	71
Replacing the SIM card	73
Replacing the hard disk drive or solid state drive	74
Replacing a PCI Express Mini Card for wireless LAN connection	77
Replacing a PCI Express Half Mini Card for wireless WAN connection	80
Replacing a memory module	83
Replacing the keyboard	85
Replacing the backup battery	90
Chapter 7. Advanced configuration	95
Installing a new operating system	95
Before you begin	95
Installing the Windows 7 operating system	96
Installing device drivers	97
Installing the driver for the 4-in-1 media card reader	97
Installing the driver for USB 3.0	97
Installing the ThinkPad monitor file for Windows 2000/XP/Vista/7	97
Installing other drivers and software	98
ThinkPad Setup	98
Main menu	98
Config menu	99
Date/Time menu	103
Security menu	103
Startup menu	107
Restart menu	109
Updating your system UEFI BIOS	109
Chapter 8. Preventing problems	111
General tips for preventing problems	111
Making sure device drivers are current	112
Taking care of your computer	112
Cleaning the cover of your computer	114
Chapter 9. Troubleshooting computer problems	117
Diagnosing problems	117
Troubleshooting	117
Computer stops responding	117
Spills on the keyboard	118
Error messages	118
Errors without messages	122
Beep errors	123
Memory module problems	123
Networking problems	124
Problems with the keyboard and other pointing devices	126
Problems with the display and multimedia devices	126
Battery and power problems	131
Problems with drives and other storage devices	134
A software problem	135
Problems with ports and connectors	135
Chapter 10. Getting support	137
Before you contact Lenovo	137
Getting help and service	137
Using diagnostic programs	138
Lenovo Support Web site	138
Calling Lenovo	138
Finding ThinkPad options	139
Purchasing additional services	139
Appendix A. Regulatory information	141
Wireless related information	141
Location of the UltraConnect wireless antennas	142
Locating wireless regulatory notices	143
Export classification notice	143
Electronic emission notices	143
Federal Communications Commission Declaration of Conformity	143
Industry Canada Class B emission compliance statement	144
European Union - Compliance to the Electromagnetic Compatibility Directive	144
German Class B compliance statement	144
Korea Class B compliance statement	145
Japan VCCI Class B compliance statement	145
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	145
Lenovo product service information for Taiwan	145
Appendix B. WEEE and recycling statements	147
EU WEEE statements	147
Japan recycling statements	147
Recycling information for Brazil	148
Battery recycling information for the European Union	148
Battery recycling information for Taiwan	149
Battery recycling information for the United States and Canada	149
Appendix C. ENERGY STAR model information	151
Appendix D. Notices	153

Match case Limit results 1 per page

External monitor problems

•

Problem

: The external monitor is blank.

Solution

: To bring up the image, press F6 and select the desired monitor. If the problem persists, do

the following:

1. Connect the external monitor to another computer to make sure that it works.

2. Reconnect the external monitor to your computer.

3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that

are supported.

–

If the external monitor supports the same resolution as the computer display or a higher resolution,

view output on the external monitor or on both the external monitor and the computer display.

–

If the external monitor supports a lower resolution than the computer display, view output on the

external monitor only. (If you view output on both the computer display and the external monitor,

the external monitor screen will be blank or distorted.)

•

Problem

: You cannot set a higher resolution than the present one on your external monitor.

Solution

–

Make sure that the monitor information is correct. Do the following:

1. Right-click on the desktop, and click

Screen resolution

Note:

If your computer cannot detect the external monitor, click the

Detect

button.

2. Click the icon for the desired monitor (the

Monitor-2

icon is for the external monitor).

3. Click

Advanced Settings

4. Click the

Adapter

tab.

5. Make sure that the correct device driver name is shown in the adapter information window.

Note:

The device driver name depends on the video chip that has been installed on your computer.

6. Click

If the information is incorrect, reinstall the device driver.

–

Check the monitor type and, if necessary, update the driver by doing the following:

1. Connect the external monitor to the monitor connector, and then connect the monitor to an

electrical outlet.

2. Turn on the external monitor and the computer.

3. Right-click on the desktop, and click

Screen resolution

Note:

If your computer cannot detect the external monitor, click the

Detect

button.

4. Click the icon for the desired monitor (the

Monitor-2

icon is for the external monitor).

5. Click

Advanced Settings

6. Click the

Monitor

tab. Check the monitor information window to make sure that the monitor type

is correct. If it is, click

to close the window; otherwise do the following.

7. If more than one monitor type is displayed, select

Generic PnP Monitor

Generic Non-PnP

Monitor

8. Click

Properties

. If you are prompted for an administrator password or conﬁrmation, type the

password or provide conﬁrmation.

9. Click the

Driver

tab.

10. Click

Update Driver

114

User Guide