Lenovo ThinkPad Edge E50 (English) Service and Troubleshooting Guide - Page 15

Getting help and service, Getting help and service, Getting help on the Web

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Chapter 2. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad notebook computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad notebook computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft® Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center at the phone number(s) listed in "Worldwide telephone list" on page 5. Some fees might apply. Getting help on the Web You can find support information for your ThinkPad notebook computer at http://www.lenovo.com/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad notebook computer even easier. Calling the Customer Support Center If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. © Copyright Lenovo 2011 3

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Chapter 2. Getting help and service
Getting help and service
If you need help, service, technical assistance, or just want more information
about ThinkPad notebook computers, you will find a wide variety of sources
available from Lenovo to assist you. This section contains information about
where to go for additional information about ThinkPad notebook computers, what
to do if you experience a problem with your computer, and whom to call for
service should it be necessary.
Microsoft
®
Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may apply)
or via a disc. For more specific information and links, please go to the Microsoft
Web site at http://www.microsoft.com. Lenovo offers Up and Running technical
assistance with installation of, or questions related to, Service Packs for your
Lenovo-preinstalled Microsoft Windows product. For information, please contact
the Customer Support Center at the phone number(s) listed in “Worldwide
telephone list” on page 5. Some fees might apply.
Getting help on the Web
You can find support information for your ThinkPad notebook computer at
http://www.lenovo.com/support. Research this Web site to learn how to solve
problems, find new ways to use your computer, and learn about options that can
make working with your ThinkPad notebook computer even easier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
Lenovo hardware repair - If the problem is determined to be caused by Lenovo
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
•
Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs) available
that apply to your hardware.
© Copyright Lenovo 2011
3