Lenovo ThinkPad G41 (English) Service and Troubleshooting guide for the ThinkP - Page 54

Recovering, pre-installed, software

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Solving computer problems Recovering pre-installed software Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called IBM Rescue and Recovery. If you installed the IBM Rapid Restore Ultra program, IBM Rescue and Recovery also contains additional IBM Rapid Restore Ultra backups that reflect the contents of the hard disk, as it existed at various points in time. You can use the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the backup images stored in the protected area. Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue Access IBM button when prompted during startup. After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows. For more information about the IBM Rapid Restore Ultra program, see "Backing up and restoring data" in Access IBM, your on-board help. For more information about the IBM Rescue and Recovery, see "Introducing Rescue and Recovery" in Access IBM. To recover the hard disk to its original contents, do the following: Note: The recovery process might take up to 2 hours. Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. If possible, be sure to back up copies of the files you have saved on your drive C before you begin. Note: You might need to use a diskette drive in the recovery process. Use a drive that is compatible with your ThinkPad computer. 1. If possible, save all your files and shut down your operating system. 2. Turn off your computer. 3. Turn on your computer. Watch the display carefully. When the following message is displayed, press the blue Access IBM button to open the IBM Rescue and Recovery: ″To interrupt normal startup, press the blue Access IBM button.″ The Rescue and Recovery workspace opens. 4. Click Restore factory contents. 5. Follow the instructions on the screen. 6. When the recovery process finishes, press the Enter key. Your computer will restart with the pre-installed operating system, drivers, and software. 32 ThinkPad® G40 Series Service and Troubleshooting Guide

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Recovering
pre-installed
software
Your
computer
hard
disk
has
a
hidden,
protected
area
for
backups.
Contained
within
this
area
is
a
complete
backup
of
the
hard
disk
as
it
was
shipped
from
the
factory
and
a
program
called
IBM
Rescue
and
Recovery.
If
you
installed
the
IBM
Rapid
Restore
Ultra
program,
IBM
Rescue
and
Recovery
also
contains
additional
IBM
Rapid
Restore
Ultra
backups
that
reflect
the
contents
of
the
hard
disk,
as
it
existed
at
various
points
in
time.
You
can
use
the
Rescue
and
Recovery
workspace
to
restore
the
contents
of
the
hard
disk
to
an
earlier
state
using
any
of
the
backup
images
stored
in
the
protected
area.
Rescue
and
Recovery
workspace
runs
independently
of
the
Windows
operating
system.
Therefore,
you
can
start
it
by
pressing
the
blue
Access
IBM
button
when
prompted
during
startup.
After
the
Rescue
and
Recovery
workspace
opens
you
can
perform
a
recovery
operation,
even
if
you
are
unable
to
start
Windows.
For
more
information
about
the
IBM
Rapid
Restore
Ultra
program,
see
“Backing
up
and
restoring
data”
in
Access
IBM,
your
on-board
help.
For
more
information
about
the
IBM
Rescue
and
Recovery,
see
“Introducing
Rescue
and
Recovery”
in
Access
IBM.
To
recover
the
hard
disk
to
its
original
contents,
do
the
following:
Note:
The
recovery
process
might
take
up
to
2
hours.
Attention:
All
of
the
files
on
the
primary
hard
disk
partition
(usually
drive
C)
will
be
lost
in
the
recovery
process.
If
possible,
be
sure
to
back
up
copies
of
the
files
you
have
saved
on
your
drive
C
before
you
begin.
Note:
You
might
need
to
use
a
diskette
drive
in
the
recovery
process.
Use
a
drive
that
is
compatible
with
your
ThinkPad
computer.
1.
If
possible,
save
all
your
files
and
shut
down
your
operating
system.
2.
Turn
off
your
computer.
3.
Turn
on
your
computer.
Watch
the
display
carefully.
When
the
following
message
is
displayed,
press
the
blue
Access
IBM
button
to
open
the
IBM
Rescue
and
Recovery:
″
To
interrupt
normal
startup,
press
the
blue
Access
IBM
button.
″
The
Rescue
and
Recovery
workspace
opens.
4.
Click
Restore
factory
contents
.
5.
Follow
the
instructions
on
the
screen.
6.
When
the
recovery
process
finishes,
press
the
Enter
key.
Your
computer
will
restart
with
the
pre-installed
operating
system,
drivers,
and
software.
Solving
computer
problems
32
ThinkPad
®
G40
Series
Service
and
Troubleshooting
Guide