Lenovo ThinkPad G41 (English) Service and Troubleshooting guide for the ThinkP - Page 63

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Getting help and service The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM Support Center telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support Country or region Argentina Australia Austria Bolivia Belgium Brazil Language Spanish English German Spanish Dutch French Portuguese Telephone Number 0800-666-0011 1300-130-426 01-24592-5901 0800-0189 02-210 9820 02-210 9800 55-11-3889-8986 Chapter 3. Getting help and service from IBM 41

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The
following
items
are
not
covered:
v
Replacement
or
use
of
non-IBM
parts
or
nonwarranted
IBM
parts
Note:
All
warranted
parts
contain
a
7-character
identification
in
the
format
IBM
FRU
XXXXXXX
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
Refer
to
your
IBM
hardware
warranty
for
a
full
explanation
of
IBM
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
If
possible,
be
near
your
computer
when
you
make
your
call
in
case
the
technical
assistance
representative
needs
to
help
you
resolve
a
computer
problem.
Please
ensure
that
you
have
downloaded
the
most
current
drivers
and
system
updates,
run
diagnostics,
and
recorded
information
before
you
call.
When
calling
for
technical
assistance,
please
have
the
following
information
available:
v
Machine
Type
and
Model
v
Serial
numbers
of
your
computer,
monitor,
and
other
components,
or
your
proof
of
purchase
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
for
your
system
Telephone
numbers
Note:
Telephone
numbers
are
subject
to
change
without
notice.
For
the
latest
list
of
IBM
Support
Center
telephone
numbers
and
hours
of
operation,
visit
the
Support
Web
site
at
www.ibm.com/pc/support
Country
or
region
Language
Telephone
Number
Argentina
Spanish
0800-666-0011
Australia
English
1300-130-426
Austria
German
01-24592-5901
Bolivia
Spanish
0800-0189
Belgium
Dutch
02-210
9820
French
02-210
9800
Brazil
Portuguese
55-11-3889-8986
Getting
help
and
service
Chapter
3.
Getting
help
and
service
from
IBM
41