Lenovo ThinkPad R40 IBM System Information Center Administrator's Guide - Page 53
Problem, solving
View all Lenovo ThinkPad R40 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 53 highlights
Chapter 6. Problem solving This section is intended to help you solve problems that might occur when installing or using the System Information Center program. Recovering when the System Information Center program is not running The following five symptoms can all be resolved in the same way, as described in the action that follows. Symptom 1: After pointing the browser to the System Information Center logon page, the logon page does not display. Symptom 2: The System Information Center program logon page is displayed, but the valid logon information is rejected. The registration of a new user fails. The upload of collected asset information is not working. The collected asset information is not in the database. Symptom 3: The registration of a new user fails. Symptom 4: The upload of collected asset information is not working. The collected asset information is not in the database. Symptom 5: The collected asset information is not in the database. Action: Check to see if the Apache Tomcat Web application server is running. Using the server, go to the following address: http:\\localhost\index.jsp. v If the start page of Apache Tomcat does not display, open Windows Explorer and point to: C:\TOMCAT4\WEBAPPS\TOMCAT-DOCS\INDEX.HTML. Note: For advanced troubleshooting, go to HTTP://jakarta.apache.org/tomcat/tomcat-4.1-doc/ v If the start page does display, complete the following procedure: 1. Uninstall the System Information Center program. 2. Shut down and restart your computer. 3. Reinstall the System Information Center program. Using log files to solve a problem You can use log files in the System Information Center program to troubleshoot problems you encounter. v If you want to troubleshoot transactions (for example, adding or retiring an asset), complete the following procedure to view the Transaction Logs: 1. At the Logon window, type your User ID and Password. Click Submit. The System Information Center program is displayed. 2. In the System Information Center menu bar click Reports, and then select Logs. 3. Click Transaction Log. The Transaction Log window opens. This window displays every transaction conducted with the System Information Center © Copyright IBM Corp. 2004 45